Summary
Overview
Work History
Education
Skills
Timeline
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Carmelita Newman

Kansas City,Missouri

Summary

Compassionate caregiver with extensive experience at Home Instead Senior Care, adept at enhancing elderly quality of life through respectful personal hygiene assistance and emotional support. Proven problem-solver, recognized for building strong client relationships and maintaining a safe, clean environment, ensuring optimal health outcomes and fostering independence.

Overview

31
31
years of professional experience

Work History

Caregiver

Self Employed Services
01.2020 - 03.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Daycare Director/Owner

Paula's Creative Arts Daycare
07.2012 - 05.2018
  • Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
  • Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Developed strong relationships with families, fostering a sense of community within the daycare center.
  • Attended approved training and continuing education courses to maintain certifications.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.

Caregiver

Home Instead Senior Care
04.2015 - 01.2018
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.

Realtor Sales Associate

DMF & Associates
03.2009 - 01.2018
  • Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Listed clients property, advertised and negotiated to help get the right terms and price for the property.

Personal Care Attendant

The Whole Person
04.2006 - 06.2014
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
  • Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.

Customer Service Representative (Remote)

Cascade Orthopedic Supply
06.2010 - 07.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answer incoming and make outbound calls to customers, process orders and returns.
  • Assist area Sales Mangers with customer needs and market monthly promotions.

Customer Service Representative

Knit Rite, Inc
04.2006 - 06.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Realtor Sales Associate

Century 21 Klahn & Associates
06.1999 - 03.2009
  • Consistently received positive feedback and referrals from satisfied clients, contributing to a strong professional reputation in the industry.
  • Provided valuable guidance on home staging techniques that resulted in higher offers from prospective buyers.
  • Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
  • Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
  • Increased client satisfaction by providing exceptional customer service in all real estate transactions.
  • Organized open houses and private showings to effectively showcase properties to potential buyers.
  • Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
  • Built strong professional relationships with colleagues and clients, fostering a positive work environment.
  • Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.

Facilities Administrative Coordinator/Supervisor

Scudder Kemper Investments
10.1991 - 10.2003
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Collaborated with cross-functional teams to achieve project objectives within tight timelines.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Security Administrator
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Respond to alarms in the Data Center
  • Process new hires with security access, badges and fingerprinting.
  • Schedule Conference Rooms and setups.

Education

High School Diploma -

Lincoln Academy
Kansas City, MO

Realtor Sales Associate

Career Education Systems
Kansas City, MO

Cosmetology

Glamour Tress Cosmetology School
Kansas City, MO

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping

Timeline

Caregiver

Self Employed Services
01.2020 - 03.2023

Caregiver

Home Instead Senior Care
04.2015 - 01.2018

Daycare Director/Owner

Paula's Creative Arts Daycare
07.2012 - 05.2018

Customer Service Representative (Remote)

Cascade Orthopedic Supply
06.2010 - 07.2012

Realtor Sales Associate

DMF & Associates
03.2009 - 01.2018

Personal Care Attendant

The Whole Person
04.2006 - 06.2014

Customer Service Representative

Knit Rite, Inc
04.2006 - 06.2010

Realtor Sales Associate

Century 21 Klahn & Associates
06.1999 - 03.2009

Facilities Administrative Coordinator/Supervisor

Scudder Kemper Investments
10.1991 - 10.2003

High School Diploma -

Lincoln Academy

Realtor Sales Associate

Career Education Systems

Cosmetology

Glamour Tress Cosmetology School

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Carmelita Newman