Carmelita Ramirez-Saucedo
Los Angeles,CA
Overview
36
36
years of professional experience
Work History
Dept Admin
Charter/TWC/Adelphia Communications
Santa Monica, CA
01.1999 - 01.2024
- Provide Administrative support to the Field Operations Manager and six Field Operations Supervisors.
- Prepare and track purchase expenses for boots, safety wear, ladders and events.
- Prepare weekly reports using SharePoint and MicroStrategy.
- Plan, coordinate and manage multiple projects such as ladder certification, fire extinguishers and other safety related projects to meet safety objectives.
- Maintain calendar and appointment scheduling for departments such as meetings and events for maximum efficiency.
- Sort and distribute mail and packages.
- Prepare tracking reports of meters, phones, and other equipment as needed.
- Active participant of safety committee, note taker and provided recommendations.
- Assist facility as a building liaison for facility work requests.
Administrative Assistant
Adelphia Communications
Santa Monica, CA
01.1996 - 01.1998
- Supervised up 15 Customer Care Representatives.
- Hired, trained, motivated and directed staff.
- Monitored, compiled, and reported telephone statistics, ensuring compliance with franchise guidelines.
Lead Customer Care Rep
Century Communications
Santa Monica, CA
01.1988 - 01.1995
- Assisted Supervisors with customer issues.
- Resolved consumer complaints from franchising authorities.
- Organized monthly logs and provided written responses to complaints filed.
Timeline
Dept Admin
Charter/TWC/Adelphia Communications
01.1999 - 01.2024
Administrative Assistant
Adelphia Communications
01.1996 - 01.1998
Lead Customer Care Rep
Century Communications
01.1988 - 01.1995