CARMELITA REYES
Fresno,CA
Summary
Enthusiastic Practice Manager proudly offering 6 years of expertise in patient relations and process improvement. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with employees and patients achieving the requirements for continued patient satisfaction.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager Practice CHP
Community Health Partners
Fresno, CA
02.2024 - Current
- Analyzed data trends to inform strategic planning and resource allocation.
- Coordinated outreach initiatives, strengthening partnerships with local organizations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager Practice CHP-MSO and CCO Transition
Community Health Systems, CHS
Fresno, CA, CA
02.2023 - Current
- Analyzed patient feedback through NRC portal to develop action plans for improving services offered.
- Collaborated with other departments to aligned with the MSO.
- Ensured compliance with all CHP regulations and standards.
- Organized special events such as CHP/CCH open enrollment and AEP for employees.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies and procedures.
- Oversee the conversion of paper charts to a new EHR system to ensure a seamless transition for the office.
- Helped put systems into place that complied with Medi-cal requirements for audit approval.
- Assisting as the interim manager supporting Primary Care site.
Practice Manager
Clinica Sierra Vista
Fresno, CA
12.2019 - 02.2023
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Oversaw budget management processes, aligning financial resources with organizational goals.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Recruited well-qualified candidates to fill vacancies and offer patients unparalleled care.
- Drove process, efficiency and quality improvements, resulting in 35% increase in patient access to care.
- Completed Lean for Leaders training.
Panel Manager
Clinica Sierra Vista
Fresno, CA
08.2019 - 12.2019
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- I pre-charted the patient charts to optimize the management of their health concerns during upcoming appointments. This process helped ensure we effectively capture and address any gaps in care.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Accomplished multiple tasks within established timeframes.
Patient Service Representative
Clinica Sierra Vista
Fresno, CA
09.2018 - 08.2019
- Coordinated with patients and healthcare professionals to meet patient needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Pre-register patient to include entry of all demographic information.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Education
Associate of Arts - Criminal Justice
Kaplan University
Clovis, CA2009
High School Diploma -
Fresno Adventist Academy
Fresno, CA06-2005
Skills
- Hiring and training
- Verbal and written communication
- Staff training and development
- Schedule management
- Staff management
- Task delegation
- Strategic planning
- Customer service
- Time management
- Decision-making
Accomplishments
- Brought about improvement by implementing standard work.
- Recognized as a trusted resource for struggling and on-boarding employees with Clinica Sierra Vista.
- Improved provider productivity by training process improvement plans, prioritizing overall patient satisfaction by providing quality care and closing gaps in care.
- Promoted from Patient Service Representative to Panel Manager in less than 1 year.
- Consistently maintained high customer satisfaction ratings.
Certification
- Lean for Leaders Training - 2023
Languages
English
Full Professional
Timeline
Manager Practice CHP
Community Health Partners
02.2024 - Current
Manager Practice CHP-MSO and CCO Transition
Community Health Systems, CHS
02.2023 - Current
Practice Manager
Clinica Sierra Vista
12.2019 - 02.2023
Panel Manager
Clinica Sierra Vista
08.2019 - 12.2019
Patient Service Representative
Clinica Sierra Vista
09.2018 - 08.2019
High School Diploma -
Fresno Adventist Academy
Associate of Arts - Criminal Justice
Kaplan University