Open To Work
Carmelita Sanchez
Laveen,AZ
Work Preference
Summary
Versatile professional with extensive customer service experience in fast-paced environments. Efficiently managed high-volume transactions while resolving complex issues, ensuring operational efficiency and enhancing customer satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Cashier/Customer Service
Wingstop
Laveen, AZ
04.2024 - 12.2025
- P.O.S.
- Provided exceptional customer service
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Adapted quickly to changing priorities and handled multiple tasks simultaneously in a fast-paced environment
- Monitored equipment performance regularly
Certified Pharmacy Technician
CVS Health
Phoenix, AZ
01.2014 - 12.2016
- Filled prescriptions accurately and prepared medications for customers.
- Entered data and verified prescriptions while maintaining accurate customer profiles.
- Performed insurance verification and handled document management tasks including copying, scanning, and faxing.
- Managed point-of-sale transactions and cash handling.
- Answered phones to assist customers with inquiries and resolve issues.
Quality Assurance Monitor
Department Of Employment, Training And Rehabilitation
Phoenix, AZ
01.2011 - 05.2012
- Collected, analyzed, and interpreted data to develop actionable plans and comprehensive reports.
- Monitored implementation and performance of employment administration programs for compliance and effectiveness.
- Provided technical assistance to contracted providers and department staff to enhance program performance.
- Established and maintained effective working relationships with stakeholders.
- Applied knowledge of federal and state agency regulations, including Arizona tribal laws.
- Developed and implemented functional program objectives aligned with organizational goals.
Program Service Evaluator III
Department of Economic Security, Family Assistance Administration
Phoenix, AZ
03.2005 - 01.2011
- Conducted interviews and evaluations to accurately assess customer eligibility for programs.
- Ensured compliance with policy directives to maintain program integrity.
- Analyzed problems and implemented solutions.
Education
Pharmacy Technician Certificate
Arizona College
Glendale, AZ05-2014
Associate's degree - Human Social Services
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2007
Certificate - Medical Billing & Coding
Everest College
Phoenix, AZ01-2004
High school diploma or GED - General Studies
Arizona Board of Education
Phoenix, AZ05-2000
Skills
- Point-of-sale management
- POS systems proficiency
- Order processing
- Returns processing
- Inventory management
- Quality assurance
- Customer service
- Attention to detail
- Time management
- Teamwork and independence
- Interpersonal skills
- Communication skills
Certification
- Pharmacy Technician Certification
- Medical Billing and Coding
- Human Service Associate
- Food Handler Certification
Languages
English
Personal Information
Authorized To Work: US for any employer
Timeline
Cashier/Customer Service
Wingstop
04.2024 - 12.2025
Certified Pharmacy Technician
CVS Health
01.2014 - 12.2016
Quality Assurance Monitor
Department Of Employment, Training And Rehabilitation
01.2011 - 05.2012
Program Service Evaluator III
Department of Economic Security, Family Assistance Administration
03.2005 - 01.2011
Pharmacy Technician Certificate
Arizona College
Associate's degree - Human Social Services
Maricopa Community Colleges, Rio Salado Community College
Certificate - Medical Billing & Coding
Everest College
High school diploma or GED - General Studies
Arizona Board of Education