Carmelita Stephenson
Rockland,ME
Summary
Store Manager High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
21
21
years of professional experience
Work History
Store Manager
Nouria Energy
07.2020 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Manager
Maritime Farm Stores
01.2013 - 07.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Family Dollar
01.2012 - 01.2013
- Responsible for store security
- Managed product inventory
- Maintained work schedule for 8 employees
- Reordered all inventory for the store
- Managed thousands of dollars in cash daily
- Made banking deposits.
Merchandizer
FGXI
01.2011 - 01.2012
- Maintained store inventory for 11 stores
- Reordered stock for these stores.
Customer Service Representative
T J Maxx
01.2007 - 01.2012
- Inventory control specialist
- Performed duties as cashier
- Managed dressing room area
- Worked as merchandizer.
Cook
Seven Tree Manor
01.2007 - 01.2007
- Prepared food for residents and staff
- Served food to residents and staff
- General cleaning of kitchen and dining room.
Customer Service
Big Apple
01.2003 - 01.2004
- Worked as cashier
- Stocked shelves
- Attended gas pumps for customers
- Performed stick readings
- Responsible for daily cigarette count
- Maintained cash drawer.
Education
High school graduate -
Rockland District High School
07.1991
Skills
- Talent Recruitment
- Operations Management
- Promotional planning
- Customer Service Management
- Retail Inventory Management
- Report Generation
- Partnership Building
- Team Development
- Revenue Generation
- Store Merchandising
- Payroll Management
- Project Management
- Employee Training
- Competitor Monitoring
- Shift Scheduling
- Personnel development
- Supply Ordering
- Loss Prevention
- Risk Management
- Hourly shift management
- POS Systems
- Inventory Control
- Opening and closing procedures
- Maximizing profitability
- Team leadership and coaching
- Staff Management
- Policies and Procedures
- Flexible Schedule
- Store displays
- Sales Strategies
- Pricing Strategies
- Store Opening and Closing
- Customer Service
- Accurate money handling
Hobbies and Interests
- I am self-motivated and make the most of my time.
- I enjoy working in group situations or I am satisfied working alone.
- I am dedicated to my work and work within time constraints.
Certification
Timeline
Store Manager
Nouria Energy
07.2020 - Current
Assistant Manager
Maritime Farm Stores
01.2013 - 07.2020
Store Manager
Family Dollar
01.2012 - 01.2013
Merchandizer
FGXI
01.2011 - 01.2012
Customer Service Representative
T J Maxx
01.2007 - 01.2012
Cook
Seven Tree Manor
01.2007 - 01.2007
Customer Service
Big Apple
01.2003 - 01.2004
High school graduate -
Rockland District High School
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