Carmelita Ybanes
Bowling Green,OH
Summary
Retail Store Manager with extensive experience at Big Lots, excelling in team leadership and operational efficiency. Proactive in enhancing customer satisfaction and driving sales through effective problem-solving and strategic planning. Skilled in cash management and employee training, fostering a positive work environment that promotes growth and success.
Overview
30
30
years of professional experience
Work History
Store Manager
Big Lots
Defiance, OH/Bowling Green, OH
05.2005 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted yearly performance reviews and provided constructive feedback and opportunity for growth.
- Approved timecards weekly for payroll.
- Utilized company reports to set goals and communicated with my staff on ways to exceed those goals.
- Did the weekly schedules based on the needs of the store
- Utilized financial/sales reports to track expenses, profit, variances for the week, period, quarter, and year.
- Followed and communicated loss prevention policies to reduce shrink and be profitable.
- Conducted one on one meetings with staff communicating priorities and execution of directives.
- Had a good rapport with vendors to keep a well stock store
- Adapted positively to challenges and reacted quickly on execution.
- Appointed the SME for Big Talent within our District
- Entered receivers and any discrepancies were faxed to accounts payable for resolution.
- Did the hiring, disciplinary counselings, and terminations
Assistant Manager
Big Lots
Bowling Green, OH
06.2000 - 05.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Verified price variance reports and corrected any discrepancies.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels and address any discrepancies.
Store Associate/Customer Service Specialist
Big Lots
Bowling Green, OH
12.1994 - 06.2000
- Greeted customers, answered incoming calls, and helped locate merchandise
- Maintained a clean and safe shopping environment for customers through regular cleaning and store presentation
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
Bachelor of Arts - General Business
Bowling Green State University
Bowling Green, OH05-2000
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Team leadership and coaching
- POS systems
- Employee terminations
- Delegating work
- Cash management
- Performance reviews
- Friendly and positive
- Work Planning and Prioritization
- Employee scheduling
- Goals and performance
- Hiring
- Communication skills
- Training and mentoring
- Quick learner
Accomplishments
- Supervised team of 20 or more staff members
- Recognition from my District Manager and appointed the Big Talent SME for our district. Subject Matter Expert in hiring and onboarding training.
- 30 years of retail experience working with employees and customers
Timeline
Store Manager
Big Lots
05.2005 - 02.2025
Assistant Manager
Big Lots
06.2000 - 05.2005
Store Associate/Customer Service Specialist
Big Lots
12.1994 - 06.2000
Bachelor of Arts - General Business
Bowling Green State University