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Carmella Constantinou
Resident Care Director
Sarasota,Florida
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Practice Manager
A Fresh Approach Psychiatric Services
Sarasota, FL
01.2022 - Current
- Oversaw accounting, budgeting and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Supervised team of 3 office/clinical personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Developed and maintained electronic record management systems to analyze and process data.
- Provided supervision and management to team of support personnel.
- Consulted with healthcare professionals on business decisions.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Spearheaded and implemented new projects to expand scope of engagement.
Director of Memory Care
Watercrest Senior Living Group
Sarasota, FL
08.2021 - 12.2021
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Professor of Allied Health
Ultimate Medical Academy
Tampa, FL
01.2014 - 12.2021
- Provided immediate and constructive feedback to students individually and as group.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Collaborated department instructors to implement best practices to enhance student learning.
- Evaluated students' competencies through written assignments and examinations.
- Increased learning initiatives by educating students using updated teaching methods and laboratory studies.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
Resident Care Director
Cabot Reserve On The Green
Sarasota, FL
01.2020 - 08.2021
- Set and updated staff schedules, delegated assignments and monitored performance.
- Coordinated care with external agencies to best support resident needs.
- Supervised and coached team members on proper procedures and care standards.
- Audited charts and medication to check compliance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Practice Manager
PGT Wellness Center
Venice , FL
05.2012 - 12.2019
- Trained interns and newly hired team members on office procedures and computer system.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Ordered all pharmacy supplies and kept check on inventory levels.
Fleet Marine Force Hospital Corpsman
United States Navy
Groton, CT
01.1999 - 07.2007
- Administered medical care for range of conditions and basic health concerns.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Transported sick and injured and conducted preliminary physical examinations.
- Rendered emergency medical treatment and administered immunization programs.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
Education
Master of Arts - Education: Management And Training, Adult
Walden University
Minneapolis, MN 03.2015 - 07.2017
Bachelor of Arts - Psychology
Argosy University
Sarasota, FL 01.2013 - 05.2013
Skills
- File and record management
Timeline
Practice Manager
A Fresh Approach Psychiatric Services
01.2022 - Current
Director of Memory Care
Watercrest Senior Living Group
08.2021 - 12.2021
Resident Care Director
Cabot Reserve On The Green
01.2020 - 08.2021
Master of Arts - Education: Management And Training, Adult
Walden University
03.2015 - 07.2017
Professor of Allied Health
Ultimate Medical Academy
01.2014 - 12.2021
Bachelor of Arts - Psychology
Argosy University
01.2013 - 05.2013
Practice Manager
PGT Wellness Center
05.2012 - 12.2019
Fleet Marine Force Hospital Corpsman
United States Navy
01.1999 - 07.2007
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