Carmella Cowen
Philadelphia,PA
Summary
Enthusiastic Home Health Aid eager to contribute to team success through hard work, person centered thinking and attention to detail. My focus is to enrich the lives of individuals and families through community based support. Extremely motivated to learn, grow and excel with your company. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Collections Agent
Mrs Bpo LLC
03.2022 - Current
- Managed customer accounts to ensure timely payment and reduce delinquency rates.
- Negotiated payment plans with clients to facilitate debt recovery and improve cash flow.
- Utilized collections software to track payment history and update account status efficiently.
- Developed strategies for engaging clients, enhancing communication, and resolving disputes effectively.
- Trained junior agents on best practices in collections processes and customer interaction techniques.
- Ensured compliance with federal regulations during collections efforts, maintaining ethical standards.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Customer Service Representative
Sam’s Club
12.2022 - 08.2024
- Provides exceptional customer service experience to club members by responding to inquiries and resolving issues on the phone and in person
- Actively listens to the needs of the club members in order to suggest membership plans
- Follows company procedures and recipes to ensure safe preparation of meals for purchase
- Conserves teammates time by shifting roles and assisting other departments to ensure customer satisfaction
Certified Nursing Assistant
Manor Care
03.2021 - 12.2022
- Assisted clients with activities of daily living
- Performed personal care activities; hygiene, ambulation, and eating
- Planned and prepared meals for patients by conforming to meal plans meted out in healthcare plan
- Administered medication according to schedule
- Reported and documented any significant change in clients’ health/condition
Home Health Aid
Homestead Senior Care
10.2016 - 03.2021
- Administered medications according to client’s treatment plan
- Observed and reported changes in behavior/medical conditions of clients
- Supported clients with activities of daily living
- Maintained a clean and safe environment throughout residence/facility
- Accompanied clients on outings within the community
- Maintained accurate and concise records of patient’s health conditions on a daily basis
Education
Associates Degree - undefined
CHI Institute- M.A
04.2009
Associates Degree - undefined
Thompson Institute
08.2008
High School Diploma - undefined
Bok Technology High School
06.2005
Skills
- Excellent communication skills
- Compassionate
- Attention to detail
- Flexibility
- Medical Knowledge
Timeline
Customer Service Representative
Sam’s Club
12.2022 - 08.2024
Collections Agent
Mrs Bpo LLC
03.2022 - Current
Certified Nursing Assistant
Manor Care
03.2021 - 12.2022
Home Health Aid
Homestead Senior Care
10.2016 - 03.2021
Associates Degree - undefined
CHI Institute- M.A
Associates Degree - undefined
Thompson Institute
High School Diploma - undefined
Bok Technology High School
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