Carmella Curtis
Limington,ME
Summary
I am looking to secure a position that challenges my skills and allows for further career growth. I'm a dedicated leader and problem solver focused on streamlining operations and promoting organizational efficiency. I utilize my independent decision-making skills and sound judgment to positively impact company and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
TD Bank
05.2024 - Current
- Assist current and potential customers with product features and benefits for financial wellness.
- Boosted store sales through effective marketing and strategic product placement.
- Staff scheduling to ensure optimal coverage during peak hours while adhering to guidelines set forth by corporate policies.
- Attending leadership meetings with senior leadership to address and discuss ways to improve and achieve higher sales at the branch.
- Conducts quarterly check-ins and performance evaluations for staff.
- Counsels staff on disciplinary actions and goal tracking.
Senior Customer Service Specialist
Bangor Savings Bank
06.2020 - 05.2024
- Branch supervisor responsibilities
- Retail loan processing
- Provides prompt, courteous, and efficient service to branch
- Meeting new and existing customer account needs helps build and maintain solid customer relationships
- Explore financial needs and goals and recommend solutions
- Responsible for the day-to-day branch operations and assists in planning, directing, organizing, and controlling the activities of the branch, including management of employees
- Processes routine and complex teller transactions efficiently
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- Exceeded customer expectations through the provision of personalized service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
Customer Service Representative
Maine Community Bank
02.2018 - 06.2020
- Deepen customer relationships, Conducts transactions accurately and in compliance with established bank policies and procedures
- Utilize all system access and tools as expected
- Cross-selling additional products and services.
Education
BA Finance -
Southern New Hampshire University
Nashua, NH06.2028
Diploma -
Noble High School
North Berwick, ME06.2007
Skills
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Reliability
- Effective Communication
- Delegation and Supervision
- Team building
- Problem Anticipation and Resolution
- Training & Development
- Coach and mentor
- Client retention and relationship building
- People Management
- Store operations
- Scheduling and timekeeping
- Staff Training and Development
- Goal Setting and Achievement
- Sales Leadership
- Inventory ordering
Certification
- NMLS ID: 2385413
- MAINE NOTARY PUBLIC
Leadership Experience
- Support for a high-performing team; ongoing feedback, coaching and input on performance
- Execution of the Store advice plan and objectives while ensuring operational excellence; reviewing, coaching, and developing colleagues
- Guiding team members and conflict resolution
Timeline
Retail Store Supervisor
TD Bank
05.2024 - Current
Senior Customer Service Specialist
Bangor Savings Bank
06.2020 - 05.2024
Customer Service Representative
Maine Community Bank
02.2018 - 06.2020
BA Finance -
Southern New Hampshire University
Diploma -
Noble High School
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