Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmella Gagliano

Summary

Efficient worker seeking to utilize strong organizational and communication skills in fast-paced warehouse environment. Trainable with good understanding of management software and inventory checks. Possessing solid work ethic and eager to take on additional responsibilities. High-performing Outbound Warehouse Associate with solid experience in processing and preparing orders for shipment. Proven track record of success in operating warehouse equipment, conducting quality checks and meeting production goals. Strong problem-solving skills and committed to providing high-quality service. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Warehouse Shipper

Next Level Recourse Partners
09.2021 - Current
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Checked and rechecked orders before packaging and shipping items.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Followed safe handling processes for different types of loads and materials.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.

Airport Ramp Agent

O'Hare International Airport
04.2015 - 04.2020
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Guided aircraft into and out of parking positions using hand signals.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Transferred luggage from aircraft to collection areas safely using [Type] equipment.

Customer Service/Sales Advisor

Jiffy Lube Oil Change Center
01.2009 - 04.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Sales Floor Team Leader

Target
02.2008 - 01.2009
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Assisted customers with [Product or Service] selection through carefully curated questions.

Education

GED -

William Rainey Harper College
Palatine, IL
02.2013

Skills

  • Handheld Computers
  • Warehouse Training
  • Daily Logs
  • Customer Experience
  • Time Management
  • Manages time effectively
  • prioritizes tasks
  • Sets goals
  • Develops systems for achieving those goals
  • Juggles multiple responsibilities simultaneously
  • Focuses on deadlines
  • Handles complex projects efficiently
  • File Management

Timeline

Warehouse Shipper

Next Level Recourse Partners
09.2021 - Current

Airport Ramp Agent

O'Hare International Airport
04.2015 - 04.2020

Customer Service/Sales Advisor

Jiffy Lube Oil Change Center
01.2009 - 04.2015

Sales Floor Team Leader

Target
02.2008 - 01.2009

GED -

William Rainey Harper College
Carmella Gagliano