Carmella Green
Elgin,TX
Summary
Family Services Manager with a strong track record in optimizing service delivery and enhancing customer satisfaction. Demonstrated leadership in coordinating resources with community agencies and fostering collaboration among teams. Expertise in developing policies and providing crisis intervention services tailored to family needs.
Overview
26
26
years of professional experience
Work History
Family Services Manager
BakerRipley
Austin, TX
01.2021 - 02.2025
- Led team of case managers to optimize delivery of family services.
- Coordinated resources with outside agencies to provide families with tailored services.
- Assisted in developing policies, procedures, and protocols for providing family services.
- Provided crisis intervention services, including referrals for mental health treatment.
- Applied research-based best practices to improve programming efforts.
- Provided direct service and support to individuals and clients, such as resolving complaints.
Information Resources Supervisor
TX
Austin, TX
09.2017 - 12.2020
- Sourced and recruited talented individuals to enhance team capabilities and performance.
- Identified and addressed performance and personnel issues, minimizing disruptions to business operations.
- Provides guidance to team members regarding policies and procedures to assure team members are accurately processing tasks.
- Provided individualized support to all team members to ensure their success in the current position.
- Establishes and enforces clear goals to keep employees working collaboratively.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remains calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Managed special programs providing child care assistance, including Continuity of Care, Local Referral Program, Essential Workers Child Care, Service Industry Child Care, Choices, DFPS, enhancing access for families.
- Compiled and maintained accurate organizational records and reports for program enrollments.
- Coordinated referrals to community services, advocating for individual needs and removing roadblocks to support access.
Family Services Specialist
Solano Family & Children's Services
Fairfield, CA
08.1999 - 11.2016
- Conduct new client assessments to determine both eligibility for State and County programs and the level of support services needed.
- Offer individualized support to each client including referrals for services, advocacy, and information.
- Collaborated with social service agencies to develop comprehensive strategies, improving service delivery to meet diverse client needs.
- Established and maintained relationships with social service agencies in the community, enhancing collaborative efforts to address client needs.
- Maintain client case files and timely and accurate case notes in adherence with state regulations.
- Maintain consistent and up-to-date knowledge of current state regulations and interpret the information clearly to clients.
- Communicate the rules and regulations of the program to clients in a clear and concise manner and address any issues or concerns.
- Provided childcare assistance to clients eligible for services based on income levels and recertified eligibility annually, ensuring continued access to necessary support.
Education
HIGH SCHOOL DIPLOMA -
Fairfield High School
Fairfield, CA06-1996
Skills
- Program evaluation
- Stakeholder engagement
- Customer relationship management
- Client advocacy
- Service coordination
- Team leadership
- Conflict resolution
Timeline
Family Services Manager
BakerRipley
01.2021 - 02.2025
Information Resources Supervisor
TX
09.2017 - 12.2020
Family Services Specialist
Solano Family & Children's Services
08.1999 - 11.2016
HIGH SCHOOL DIPLOMA -
Fairfield High School