Carmella Jones
Milwaukee,WI
Summary
Dynamic Housing Case Manager with a proven track record at Mercy Housing Inc., excelling in client advocacy and community resource navigation. Successfully reduced homelessness rates by placing clients in permanent housing, while fostering strong relationships with landlords. Skilled in mental health assessment and supportive counseling, ensuring client safety and well-being.
Overview
7
7
years of professional experience
Work History
Housing Case Manager
Mercy Housing Inc.
11.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
Adminsrtative Assistant/Adminsyrative Assistan/Case Manager Specialist
BroadStep Behavioral Health Inc
03.2020 - 11.2020
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Ensured compliance with agency policies and regulations through meticulous record-keeping and reporting practices.
- Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
- Strengthened community outreach efforts by representing the organization at various events and conferences.
Community Resources Specislist
IMPACT 211
10.2018 - 10.2019
- The 2-1-1 Navigation Specialist is responsible for assisting the public, social service agencies, health providers and other agencies in identifying resources within health and human services.
- · Uses exceptional customer service techniques for responding to multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, assess needed.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master of Arts - Public Administration
Upper Iowa University
Fayette, IA05-2023
Skills
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Maintaining confidentiality
- Mental health assessment
- Teamwork
- Community resource navigation
- Medical advocacy
- Verbal and written communication
- Team collaboration
- Behavioral health
Timeline
Housing Case Manager
Mercy Housing Inc.
11.2021 - Current
Adminsrtative Assistant/Adminsyrative Assistan/Case Manager Specialist
BroadStep Behavioral Health Inc
03.2020 - 11.2020
Community Resources Specislist
IMPACT 211
10.2018 - 10.2019
Master of Arts - Public Administration
Upper Iowa University
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