Carmella Ogle
Frederick
Summary
Dynamic professional with a strong background in customer service and imaging technology, notably at Cranial Technologies. Proven ability to enhance operational efficiency and foster collaborative teamwork. Skilled in Microsoft applications and have worked with data entry, with a keen attention to detail that ensures compliance and accuracy in patient records. Committed to continuous learning and improvement.
Overview
5
5
years of professional experience
Work History
Baby Imaging Specialist /Front Desk Receptionist
Cranial Technologies
05.2024 - Current
- Operated imaging equipment to capture high-quality diagnostic images.
- Assisted in preparing patients for imaging procedures, ensuring comfort and safety.
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Maintained accurate patient records and imaging documentation for compliance purposes.
- Collaborated with healthcare professionals to optimize imaging processes.
- Adapted quickly to new technologies and procedures.
Customer Experience Coordinator
Weis Markets Inc
05.2023 - 04.2024
- Collaborated with cross-functional teams to enhance customer service.
- Assisted in developing training materials for new team members, ensuring consistency in customer interactions.
- Monitored customer inquiries across multiple channels, providing timely resolutions and maintaining high service standards.
Shift Leader
Dunkin' Donuts
10.2020 - 05.2023
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored junior staff, fostering a collaborative team environment.
- Streamlined workflow processes, enhancing efficiency and reducing downtime.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock.
Education
Some College - Buisness And Healthcare
Frederick Community College
Frederick, MD05-2028
Skills
- Collaborative teamwork
- Continuous learning mindset
- Microsoft Mastery
- Time management
- Attention to detail
- Customer service
- Telephone etiquette
- Data entry
Accomplishments
Graduated from a GEAR UP program in 2020 for future firefights and paramedics.
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Baby Imaging Specialist /Front Desk Receptionist
Cranial Technologies
05.2024 - Current
Customer Experience Coordinator
Weis Markets Inc
05.2023 - 04.2024
Shift Leader
Dunkin' Donuts
10.2020 - 05.2023
Some College - Buisness And Healthcare
Frederick Community College
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