Carmela Rogers
Los Angeles,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, and coffee shop settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Server
The Laugh Factory
Hollywood, CA
07.2024 - 12.2024
- Provided excellent customer service by anticipating customer needs.
- Took reservations from patrons by phone or online.
- Inspected dining and serving areas for cleanliness and proper setup.
- Seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Barista/Shift Leader
Coca Leaf Cafe
Vancouver, BC, Canada
02.2023 - 03.2024
- Monitored beverage quality throughout the day to maintain high standards of excellence.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Trained new baristas on coffee/tea preparation techniques and customer service standards.
- Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
- Arranged merchandise and built eye-catching displays to increase sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted staff by serving food and beverages or bussing tables.
Education
Fashion Marketing And Design
JCI Institute
Vancouver, BC, Canada03-2023
Certification
- First Aid
- CPR certified
Accomplishments
- English
- Italian
Timeline
Host/Server
The Laugh Factory
07.2024 - 12.2024
Barista/Shift Leader
Coca Leaf Cafe
02.2023 - 03.2024
- First Aid
- CPR certified
Fashion Marketing And Design
JCI Institute