Carmella Tate
Fair Oaks,Ca
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HOUSING PROGRAM MANAGER
WIND YOUTH SERVICES
10.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on productivity strategies to accomplish challenging obstacles with the youth.
- Improved program efficiency by obtaining properties timely manner.
- Enhanced project visibility with regular status updates, leading to increased grant funder engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created bi-weekly schedules and monitoring call-outs.
SHELTER COORDINATOR
WIND YOUTH SERVICES
06.2022 - 10.2023
- Improved shelter operations by streamlining intake processes and implementing efficient record-keeping systems.
- Created detailed monthly reports on occupancy rates, incidents within the facility, and other key metrics for review by senior management or board members.
- Collaborated with other local shelters or service providers during times of increased demand, coordinating efforts to address housing crises effectively.
- Coordinated with local service providers to ensure residents had access to necessary resources, such as healthcare, mental health support, and legal assistance.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
OVERNIGHT SUPPORT STAFF
WIND YOUTH SERVICES
02.2021 - 06.2022
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
HEALTH INSURANCE REPRESENTATIVE
FANEUIL/COVERED CALIFORNIA
11.2019 - 03.2021
- Responsible for enrolling new and existing clients into an insurance policy
- Data entry
- De-escalate any conflicts or account errors and follow up with chain of command
RETAIL SALES ASSOCIATE
ROSS
03.2019 - 11.2019
- As a retail sales associate I was the lead cashier and was responsible for providing excellent customer service, restocking and organizing the products on the floor
- I was dependable and would always come in earlier than scheduled when asked or I would come in on my days off
OPTOMETRIST ASSISTANT/RECEPTIONIST
TLC OPTOMETRY
10.2018 - 04.2019
- As the assistant & receptionist, I greeted patients and answered any questions for them
- I was responsible for verifying insurance, collecting payments at the end of the patient's appointment, closing out the cash box and credit card machine
- I kept a clean and organized receptionist area
- I oversaw scheduling and rescheduling appointments
- Lastly, I provided additional office clerical skills to the optometrist
Education
HIGH SCHOOL DIPLOMA -
VALLEJO HIGH SCHOOL
VALLEJO, CALIFORNIA06.2013
Skills
- Microsoft 360
- Money Management
- Data Entry
- HMIS: Coordinated Entry
- Housing Navigator
- Intake/ Onboarding
- Project Management
- Recruitment/ Training
- Budgeting and Resource Management
- Team training and development
- Scheduling and Planning
- Customer Service
Hobbies and Interests
- Reading
- Painting
- Enjoying food with friends
Certification
- Certified Human Trafficking Case Worker Waymakers 10/2024
Timeline
HOUSING PROGRAM MANAGER
WIND YOUTH SERVICES
10.2023 - Current
SHELTER COORDINATOR
WIND YOUTH SERVICES
06.2022 - 10.2023
OVERNIGHT SUPPORT STAFF
WIND YOUTH SERVICES
02.2021 - 06.2022
HEALTH INSURANCE REPRESENTATIVE
FANEUIL/COVERED CALIFORNIA
11.2019 - 03.2021
RETAIL SALES ASSOCIATE
ROSS
03.2019 - 11.2019
OPTOMETRIST ASSISTANT/RECEPTIONIST
TLC OPTOMETRY
10.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
VALLEJO HIGH SCHOOL
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