Carmella Velarde
Phoenix Security
Chimayo,NM
1
Language
11
years of professional experience
Experienced professional with a background in security, automotive service, and customer-facing support. Skilled in clear communication, documentation, and fast problem-solving. Brings a calm, professional approach to monitoring, reporting, and maintaining safe, orderly operations.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Work History
Security Officer
3 Months- Patrolled premises to deter unauthorized access, observe suspicious activity, and maintain safe facility conditions.
- Monitored surveillance systems and security alarms to identify incidents and support rapid response.
- Enforced site access controls, verified credentials, and maintained visitor and contractor entry records.
- Responded to emergencies, coordinated with law enforcement, and followed incident escalation procedures.
- Inspected doors, gates, equipment, and perimeter areas to confirm security compliance and identify vulnerabilities.
- Documented daily activity logs, incident reports, and shift observations with accuracy and consistency.
Automotive Service Advisor
3 Years 6 Months- Advised customers on vehicle service needs, repair recommendations, and maintenance schedules.
- Prepared accurate repair orders using dealership software and technician findings.
- Explained estimates, timelines, and warranty coverage to support informed approval decisions.
- Coordinated workflow between service technicians, parts department, and customers.
- Reviewed completed repairs for quality, accuracy, and customer satisfaction before delivery.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Trained new advisors on service processes, communication standards, and dealership procedures.
Salesperson
2 Years 8 Months- Assisted customers with product selection, fitment, and replacement parts using catalog systems.
- Recommended automotive solutions based on vehicle symptoms, maintenance needs, and repair goals.
- Processed sales transactions, returns, and exchanges accurately at point-of-sale register.
- Located inventory quickly, checked stock availability, and coordinated product retrieval for customer orders.
- Explained product features, warranties, and installation steps to support informed purchasing decisions.
- Maintained organized merchandise displays, restocked shelves, and ensured sales floor readiness.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
High School Diploma
Skills
General security
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Phoenix Security
04.2026 - 07.2026Read More
Automotive Service Advisor
Henry Valencia GM Dealership
11.2017 - 05.2021Read More
Salesperson
AutoZone
02.2015 - 10.2017Read More
Espanola Valley High School
High School Diploma
Read More