Carmell Scott
Glendale,CA
Summary
Experienced and results-driven Vice President of Client Experience with 8 years of experience and a proven track record in leading client success teams. Adept at fostering strong client relationships, improving customer satisfaction, and driving business growth. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
9
9
years of professional experience
Work History
Vice President of Client Experience
Edlio
09.2021 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Lead cross-functional teams for the successful completion of major projects, resulting in increased efficiency, client satisfaction, and retention.
- Develop and implement strategic initiatives to enhance customer satisfaction and loyalty.
- Drive client retention and expansion through the development of value-added services and continuous improvement of existing offerings.
- Oversee the development and execution of client training programs to maximize product utilization.
- Cultivated strong relationships with key stakeholders, including customers to promote collaboration and long-term success.
Director of Client Success
Edlio
01.2018 - 09.2021
- Enhanced client satisfaction by identifying and addressing key issues, streamlining processes, and implementing effective solutions.
- Developed strong relationships with clients through regular communication and personalized attention, resulting in increased retention rates.
- Led a team of dedicated Client Success Specialists to consistently exceed performance goals and drive company growth.
- Implemented innovative strategies for client success, including tailored services and proactive support.
- Analyzed client feedback and data trends to develop targeted improvement plans for individual accounts.
- Collaborated closely with cross-functional teams to ensure seamless delivery of products and services to clients.
- Presented data-driven insights and recommendations to senior leadership on strategies for enhancing client experiences.
Technical Trainer
Edlio
05.2015 - 01.2018
- Delivered technical training sessions to clients, ensuring a comprehensive understanding of Edlio's products and services.
- Developed training materials, including documentation, videos, and interactive resources.
- Collaborated with the product development team to provide user feedback and contribute to product improvement.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
Education
Bachelor of Arts - Human Services And Psychology
CSU Dominguez Hills
Carson, CA12.2003
Skills
- Client Relationship Management
- Strategic Planning
- Customer Retention
- Cross-Functional Collaboration
Timeline
Vice President of Client Experience
Edlio
09.2021 - Current
Director of Client Success
Edlio
01.2018 - 09.2021
Technical Trainer
Edlio
05.2015 - 01.2018
Bachelor of Arts - Human Services And Psychology
CSU Dominguez Hills
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