Carmelo Carrion
Norwich,CT
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
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Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Operation Manager
Lowes Distribution Center 1421
2021.12 - Current
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Allocated resources to planned programs according to business objectives.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Optimized company's distribution network, resulting in faster delivery times and improved customer satisfaction.
- Reduced operational risks while organizing data to forecast performance trends.
- Streamlined warehouse operations to enhance productivity and reduce delays in order fulfillment.
- Developed training programs for staff, fostering skill enhancement and operational excellence across departments.
- Implemented safety protocols, significantly reducing workplace incidents and promoting a culture of safety compliance.
- Evaluated performance metrics to drive continuous improvement initiatives within distribution functions.
- Oversaw workforce management planning, volume predictions and capacity planning.
Senior Operation Manager
Lowes Distribution Center 961
2020.07 - 2021.12
- Streamlined warehouse operations to enhance productivity and reduce delays in order fulfillment.
- Led cross-functional teams to implement process improvements, increasing efficiency in logistics management.
- Developed training programs for staff, fostering skill enhancement and operational excellence across departments.
- Analyzed workflow data to identify bottlenecks, resulting in optimized inventory control procedures.
- Implemented safety protocols, significantly reducing workplace incidents and promoting a culture of safety compliance.
- Coordinated with suppliers to ensure timely delivery of materials, maintaining seamless supply chain operations.
- Evaluated performance metrics to drive continuous improvement initiatives within distribution functions.
- Established strategic partnerships with internal stakeholders, aligning operational goals with corporate objectives for enhanced service delivery.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Assistant Operation Manager
Lowes Distribution Center 961
2019.10 - 2020.06
- Oversaw daily operations to ensure efficiency and compliance with safety standards.
- Coordinated workflow among teams to optimize resource allocation and productivity.
- Developed training programs for new employees to enhance onboarding and retention.
- Implemented process improvements that reduced operational delays and increased throughput.
- Collaborated with management to develop strategies for meeting performance targets and objectives.
- Led initiatives for enhancing team communication, resulting in improved morale and collaboration.
- Analyzed operational data to identify trends, recommend improvements, and drive decision-making processes.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Led team to exceed quarterly goals through strategic planning and execution.
- Oversaw daily operations to ensure compliance with industry standards.
- Elevated customer experience, integrating feedback into operational improvements.
- Enhanced team efficiency by streamlining operational processes.
- Trained and guided team members to maintain high productivity and performance metrics.
Industrial Engineer / Operations Leader
Lowe’s Regional Distribution Center 961
2018.01 - 2019.09
- Support senior leadership with end-to-end operational execution across multiple departments
- Analyze and manage productivity, labor utilization, staffing models, and operational KPIs
- Partner with operations managers to drive labor efficiency, throughput improvements, and cost reduction
- Lead time studies and labor standard validations impacting staffing plans and budget decisions
- Develop daily, weekly, and monthly performance reports used for operational reviews and planning
- Identify process improvement opportunities and implement best-method solutions across warehouse functions
- Provide leadership support on night shift, leading multiple departments simultaneously
- Maintained sustained productivity levels of 120%+ while ensuring safety and quality standards
- Support facility layout, ergonomics, and safety initiatives to reduce risk and improve efficiency
Job Title Operations Coach
Lowes Distribution Center 961
2017.05 - 2018.11
- Mentored team members to enhance operational efficiency and productivity.
- Developed training materials to improve employee onboarding processes.
- Implemented workflow improvements, resulting in streamlined operations.
- Analyzed performance metrics to identify areas for process enhancement.
- Facilitated cross-training initiatives to increase workforce versatility.
- Collaborated with management to align operational goals with organizational objectives.
- Led safety audits and compliance training to ensure workplace standards were met.
- Provided ongoing feedback and coaching to foster a culture of continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Managed complex projects, ensuring timely completion within budget constraints.
- Championed change management initiatives within the organization by fostering an environment that embraced innovation and adaptability.
- Fostered a positive work environment by promoting collaboration and open communication among team members.
- Improved overall company performance by identifying key metrics and analyzing data to drive decision-making.
- Streamlined operations by implementing efficient processes and procedures in the workplace.
- Actively sought feedback from stakeholders, making adjustments as necessary to strengthen operational effectiveness.
Area Supervisor (Operations Leadership Track)
The Home Depot Rapid Deployment Center #5221
2007.05 - 2016.09
- Led day-to-day operations for teams of 30+ associates in a high-volume distribution center
- Executed operational plans to meet productivity, safety, and service level expectations
- Coached and developed associates and frontline leaders through performance feedback and observations
- Drove department to first-place performance ranking across the RDC network (FY2015)
- Coordinated with operations managers and support departments to balance labor and workload
- Enforced safety policies and ensured compliance with equipment and operational standards
- Served as a trusted leader and mentor for peers and new supervisors
Education
High School Diploma -
Dr. Jose M. Lazaro
Carolina, PRESL
Springfield Technical Community College
Auto Mechanic
Carlos F. Daniels Area Vocational School
Skills
- Operations Management
- People Leadership
- Multi-Department Oversight
- KPI Management
- Labor Planning & Cost Control
- Safety & Compliance
- Cross-Functional Collaboration
- Bilingual English/Spanish
- Strategic planning
- Productivity improvement
- Procedure optimization
- Technology integration
- Forecasting
- Facility management
Certification
- APEX Certified
- Labor Management (LM) Certified
- DPP Certified
- Manhattan WMS
- Red Prairie
- Distribution Management Systems (DMS)
- Microsoft Office
Timeline
Senior Operation Manager
Lowes Distribution Center 1421
2021.12 - Current
Senior Operation Manager
Lowes Distribution Center 961
2020.07 - 2021.12
Assistant Operation Manager
Lowes Distribution Center 961
2019.10 - 2020.06
Industrial Engineer / Operations Leader
Lowe’s Regional Distribution Center 961
2018.01 - 2019.09
Job Title Operations Coach
Lowes Distribution Center 961
2017.05 - 2018.11
Area Supervisor (Operations Leadership Track)
The Home Depot Rapid Deployment Center #5221
2007.05 - 2016.09
ESL
Springfield Technical Community College
Auto Mechanic
Carlos F. Daniels Area Vocational School
High School Diploma -
Dr. Jose M. Lazaro