Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmelo Erazo

Homestead

Summary

Proven leader in the retail and hospitality sectors, notably at Dion's, where I spearheaded initiatives that significantly elevated customer satisfaction and streamlined operations. Expert in inventory management and customer engagement, I excel in creating efficient, positive environments that drive sales and team performance. My approach blends strategic merchandising with effective communication, fostering both growth and a culture of excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Asst Deli Manager

Publix
01.2015 - 06.2024
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.

Assistant Store Manager

Dion's
01.2007 - 04.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Front Desk Agent

Ocean Point Inn
07.2008 - 03.2010
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Education

Highschool Diploma - Highschool

American Highschool
Miramar, FL
09.2006

Skills

  • Customer service
  • Customer engagement
  • Food preparation
  • Employee supervision
  • Sanitation standards
  • Health and safety regulations
  • Food safety compliance
  • Task delegation
  • Merchandising strategies
  • Inventory management
  • Scheduling coordination
  • Product rotation
  • Waste reduction
  • Supply ordering
  • Employee coaching
  • Menu planning
  • Sales promotion
  • Promotional planning
  • Nutritional advice
  • Store layout optimization
  • Budgeting and cost control
  • Profit and loss
  • Communication
  • Staff training
  • Cost controls
  • Ordering supplies
  • Catering services
  • Team direction
  • Cost reductions
  • Worker scheduling
  • Cleaning & sanitation
  • Display upkeep
  • Customer complaint handling
  • Deli product packaging
  • Scale calibration
  • Point-of-sale system
  • Merchandise replenishment
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible

Certification

Food Safety and CPR

Timeline

Asst Deli Manager

Publix
01.2015 - 06.2024

Front Desk Agent

Ocean Point Inn
07.2008 - 03.2010

Assistant Store Manager

Dion's
01.2007 - 04.2015

Highschool Diploma - Highschool

American Highschool

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Carmelo Erazo