CARMELO FELIX
Columbia,SC
Summary
State Director Executive Assistant managing office operations, executive calendars, correspondence, and payroll tracking for a state executive office. Coordinates timekeeping automation support, screens incoming calls and visitors, and resolves 8+ timekeeping automation and transmission issues per month with field offices to keep administrative work moving. Strengthens compliance by maintaining uniform procedures and monitoring 15+ payroll submissions per biweekly cycle.
Overview
13
13
years of professional experience
Work History
STATE DIRECTOR EXECUTIVE ASSISTANT
USDA
11.2022 - Current
- Manage $75000 in office supply and administrative requests through established office procedures and vendor coordination.
- Coordinate 2-5 meetings, conferences, and appointments weekly for the State Executive Director.
- Develop and implement office procedures that support uniform clerical operations and align with FSA requirements.
- Screen visitors and telephone calls, routing inquiries based on purpose and urgency.
- Review incoming correspondence, reports, and other documents for the SED office.
- Maintain the State Executive Director's calendar, scheduling meetings, conferences, and official obligations.
- Troubleshoot timekeeping automation, hardware, software, and data transmission issues as the state office contact.
SAFETY MINISTRY ADMIN/HR LIASION
THE BROOK (CHURCH)
05.2023 - Current
- Serve as a liaison between safety ministry needs and HR-related administrative processes.
- Process 2-4 onboarding requests monthly while maintaining timely follow-up and accurate administrative records.
- Maintain organized volunteer and ministry records to support confidential administrative and HR follow-up.
- Prepare correspondence for volunteers and ministry leaders with clear and professional wording.
- Support onboarding coordination by gathering forms, sharing procedures, and tracking required follow-up items.
- Update HR information in internal systems (Church Planning Center) to keep volunteer data current and accessible.
- Apply adaptable support across administrative and ministry needs during changing weekly priorities.
- Provide courteous support to staff and volunteers while handling sensitive requests with discretion.
- Assist with meeting preparation, follow-up notes, and action tracking to support ministry coordination.
LEAD ADMINISTRATIVE SPECIALIST (PRIMARY CARE DEPT)
VA MEDICAL CENTER
09.2020 - 11.2022
- Managed voicemail, VISTA, and Outlook communications, responding to messages within 3 business days.
- Served as a courteous liaison for patients, visitors, staff, students, and volunteers across the Medical Center.
- Maintained privacy compliance for printed and electronic files under HIPAA and Privacy Act requirements.
- Supported office operations through general administrative duties and routine documentation tasks.
- Adapted quickly to shifting workloads, completed additional assignments, and worked independently with minimal supervision.
- Coordinated office communications with other services, sections, agencies, hospitals, and individuals to support daily operations.
- Applied continuous learning and accountability while working as a dependable team member in a busy primary care environment.
LEGAL ADMINISTRATIVE SPECIALIST
VA COLUMBIA REGIONAL OFFICE
04.2020 - 09.2020
- Coordinated 100-200 veteran counseling sessions weekly by telephone, covering benefits, claim status, and available agency resources.
- Prepared 100-200 technical correspondence letters for veterans and dependents, addressing benefit information, representation rights, and inquiry responses.
- Explained VBA rating decisions and benefit determinations using claim, appeal, and system-of-record information.
- Supported compensation, pension, housing, education, health care, life insurance, burial, vocational rehabilitation, and Social Security benefit inquiries.
- Drafted correspondence and sent claim updates to veteran profiles while coordinating with stakeholders and VBA team members.
- Explained legal provisions, regulations, and administrative practices as they applied to specific cases.
- Initiated inquiries to resolve benefit errors, delays, and other processing issues for veterans and dependents.
SECRETARY (PHARMACY DEPT)
VA MEDICAL CENTER
11.2018 - 04.2020
- Managed the Pharmacy Chief’s calendar, meeting schedule, phone screening, and correspondence to keep daily operations organized.
- Supported the floor move and office supply reorganization for 8 pharmacists and 1 tech, using Maximo Work Order System and YourIT tickets.
- Screened incoming calls, visitors, messages, and mail, then routed items to the appropriate staff for prompt action.
- Maintained Policy Tracking System uploads, created electronic file folders, and managed records retention for travel, training, personnel, and administrative files.
- Served as primary timekeeper for Pharmacy Service, prepared staff time reports, and completed assigned time cards with limited exceptions.
- Reconciled credit card purchases within 14 days of receipt and managed purchase requests to keep obligations current.
- Coordinated PIV, PKI, and Remedy requests, supported onboarding access, and prepared HR documents through WebHr tasks and office automation tools.
YEOMAN/PERSONNEL LEADING PETTY OFFICER FIRST CLASS
UNITED STATES NAVY
08.2013 - 02.2018
- Led a team of 10 personnel analyzing travel claims in the Centralized Mail Portal and routing cases correctly.
- Certified documents with 100% accuracy while reviewing field service reports and disseminating deadlines to remote offices.
- Managed personnel actions, benefits guidance, and entitlement explanations for active duty members, veterans, and dependents.
- Prepared, edited, and released executive and non-executive correspondence, memoranda, and reports using office automation tools.
- Coordinated training, onboarding materials, and command awards submissions while supporting office procedures development.
- Maintained records, logs, and electronic case files across OMPF, recruitment, and claims systems to support deadline-driven reviews.
- Processed supply requisitions, purchase card transactions, travel estimates, and monthly cost entries for fleet readiness operations.
Education
Bachelor of Science - Management (Major in Human Resources)
University of Phoenix
Phoenix, AZ10-2026
Skills
Communication
Teamwork
Time management
Leadership
Office procedures development
Records retention
Correspondence management
Meeting coordination
Travel coordination
Human resources coordination
Purchase order processing
HRIS data entry
Timekeeping support
Office supply management
Onboarding coordination
Vendor liaison
Timeline
SAFETY MINISTRY ADMIN/HR LIASION
THE BROOK (CHURCH)
05.2023 - Current
STATE DIRECTOR EXECUTIVE ASSISTANT
USDA
11.2022 - Current
LEAD ADMINISTRATIVE SPECIALIST (PRIMARY CARE DEPT)
VA MEDICAL CENTER
09.2020 - 11.2022
LEGAL ADMINISTRATIVE SPECIALIST
VA COLUMBIA REGIONAL OFFICE
04.2020 - 09.2020
SECRETARY (PHARMACY DEPT)
VA MEDICAL CENTER
11.2018 - 04.2020
YEOMAN/PERSONNEL LEADING PETTY OFFICER FIRST CLASS
UNITED STATES NAVY
08.2013 - 02.2018
Bachelor of Science - Management (Major in Human Resources)
University of Phoenix
Personal Information
Title: ADMINISTRATIVE PROFESSIONAL