Carmelo Otero
Philadelphia,PA
Summary
Area Director of Operations with extensive experience managing multiple facilities and optimizing operational efficiency. Proven track record in leadership, strategic planning, and financial management. Achievements include significant process improvements, cost reductions, and enhanced service quality. Strong focus on driving growth while ensuring high team performance levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Director of Operations
National Fitness Partners
Philadelphia, PA
04.2022 - 11.2025
- Directed management of 10-15 club portfolio, ensuring alignment with brand guidelines, operational criteria, and fiscal goals.
- Led, coached, and developed General Managers through structured mentorship and clear performance expectations.
- Executed regular club visits to assess operational performance and initiate strategic improvement plans.
- Elevated member satisfaction by pinpointing growth opportunities and optimizing service processes.
- Maintained compliance with all established policies, standard operating procedures, and necessary staff training.
- Collaborated with maintenance and project development teams on new club builds and remodels.
- Analyzed P&L statements to identify cost-control opportunities.
- Managed labor budgets to optimize resource allocation.
- Resolved escalated member concerns and complex operational challenges efficiently.
- Supported community engagement initiatives and brand outreach efforts to enhance visibility.
- Coordinated with legal, compliance, and cross-functional departments to ensure regulatory alignment.
- Maintained full compliance of all facilities with contracts and legal certifications.
- Supported financial forecasting and budgeting to enhance strategic planning initiatives.
- Facilitated communication between different levels within the organization's hierarchy.
- Coordinated with internal stakeholders to develop policies, procedures, and strategies for improving operational efficiency.
- Developed strategies for increasing productivity while minimizing operational costs.
- Oversaw regional maintenance operations across multiple facilities.
- Developed and implemented maintenance strategies for improved efficiency.
- Coordinated maintenance schedules to minimize downtime and disruptions.
General Manager
National Fitness Partners
Philadelphia, PA
01.2011 - 04.2022
- Directed daily operations of high-volume fitness facility, emphasizing service excellence and operational efficiency.
- Led training and coaching initiatives for team members to enhance performance and customer service.
- Managed hiring, onboarding, and evaluation processes to ensure optimal team development.
- Oversaw merchandising, retail operations, and inventory controls to optimize performance.
- Ensured compliance with operational policies, safety regulations, and brand standards.
- Maintained facility safety, cleanliness, and equipment functionality to support operations.
- Managed payroll, labor budgets, expense tracking, and key performance metrics effectively.
- Resolved escalated member issues with professionalism and efficiency.
- Executed local marketing strategies to enhance community engagement.
- Supervised custodial teams to maintain cleanliness and safety across facilities.
- Developed structured cleaning schedules and operational procedures for optimal workflow efficiency.
- Prioritized and assigned daily tasks to enhance staff productivity and workflow effectiveness.
- Monitored custodial equipment use, ensuring proper care and maintenance of tools and supplies.
- Developed and managed staff training programs to improve employee performance and service quality.
- Oversaw daily operations, ensuring efficient gym functionality and high member satisfaction.
- Analyzed financial reports to monitor budget adherence and control operational costs.
- Oversaw daily business operations, including budgeting, staffing, and inventory control.
- Monitored payroll and created schedules to optimize budget adherence.
- Tracked monthly sales data to inform business development strategies.
- Supervised maintenance team to ensure efficient facility operations.
- Implemented preventive maintenance plans for equipment and systems to enhance reliability.
- Coordinated repairs and servicing of HVAC and electrical systems for operational efficiency.
- Conducted safety inspections to ensure compliance with regulatory standards.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06-2001
Skills
- Multi-unit leadership and operations
- Team training and development
- Customer experience improvement
- P&L management and budgeting
- Facility maintenance oversight
- Project support for new builds and remodels
- Performance management strategies
- KPI achievement and operational excellence
- Strategic planning and execution
- Staff scheduling and payroll oversight
- Conflict resolution and service recovery
- Community outreach and brand representation
- Microsoft Office and Google Suite proficiency
- Operational strategy development
- Financial analysis expertise
Languages
English
Full Professional
Spanish
Professional
Certification
CPR Instructor-ECSI
Timeline
Area Director of Operations
National Fitness Partners
04.2022 - 11.2025
General Manager
National Fitness Partners
01.2011 - 04.2022
High School Diploma -
Abraham Lincoln High School