Carmelo Reyes
Mount Vernon,USA
Summary
Experienced management professional with 22 years in military service, focusing on security and customer service. Strong track record in crisis management and team leadership, consistently delivering results through clear communication and swift technology integration.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Corporate Security Officer
Century Protective Services Inc.
White Plains, New York
02.2025 - Current
- Monitored surveillance cameras and alarm systems to identify and respond to potential threats.
- Responded promptly to emergencies and alarms, executing appropriate responses to mitigate risks.
- Maintained accurate records of daily activities, including visitor logs and shift reports, ensuring accountability.
- Welcomed visitors and provided directions, ensuring exceptional customer service.
Security Manager
Women In Need
New York, New York
10.2016 - 02.2024
- Reduced incident response time by managing crisis situations with quick resolutions and effective follow-ups.
- Ensured compliance with WIN standards through accurate and complete incident report submissions.
- Conducted monthly fire safety training, inspections, and drills for security team and residents.
- Addressed safety issues by utilizing comprehensive knowledge of building features and potential problems.
Section Chief (Retired)
NY ARMY National Guard
Bronx, New York
02.1996 - 08.2018
- Managed team of 7, providing individual coaching that improved performance outcomes.
- Facilitated communication between section and operational command centers, improving response coordination effectiveness.
- Conducted monthly equipment inspections to ensure operational standards compliance and minimize equipment failures.
Asset Protection Officer (seasonal)
Best Buy
New York, New York
09.2016 - 01.2017
- Developed and utilized CCTV surveillance equipment to enhance security monitoring and reduce incidents.
- Monitored customer and associate activities to prevent theft, contributing to a secure environment.
- Maintained detailed apprehension and investigation records, ensuring compliance with company standards.
Education
High School Diploma -
Charles E. Shea H.S.
Pawtucket, RI06-1995
Skills
- Monitoring and surveillance
- Crisis management
- Incident documentation
- Incident report writing
- Emergency training
- Fire safety protocols
- Security customer service
- Excel data management
- Proficient in Microsoft Word
- Analytical problem solving
- Attention to detail
- Team leadership
- Effective communication
- Interpersonal communication skills
- Relationship management
- Crisis communication
Certification
- NYS Security License
- Adult CPR/AED, Child CPR and First Aid
Timeline
Corporate Security Officer
Century Protective Services Inc.
02.2025 - Current
Security Manager
Women In Need
10.2016 - 02.2024
Asset Protection Officer (seasonal)
Best Buy
09.2016 - 01.2017
Section Chief (Retired)
NY ARMY National Guard
02.1996 - 08.2018
High School Diploma -
Charles E. Shea H.S.