Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Carmen Riley

Orlando,FL

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership at Six Flags Over Texas. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in cash handling and maintaining meticulous attention to detail, fostering a positive and productive work environment.

Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Member

Star Concessions
03.2024 - 09.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Lead/Shift Supervisor

Six Flags Over Texas
04.2023 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Manager

Whataburger Unit 339
07.2016 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Sanitation Worker

Hello Fresh
04.2015 - 04.2016
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Quality Assurance Clerk

Trader Joes Warehouse
04.2013 - 03.2015
  • Enhanced product quality by meticulously reviewing and analyzing test results, identifying areas for improvement.
  • Maintained detailed records of all QA activities, providing valuable data for continuous improvement efforts.
  • Reviewed technical documentation for accuracy and completeness, ensuring proper traceability within the quality system.
  • Provided training to staff on best practices for maintaining product quality throughout the production process.
  • Conducted regular audits within various departments as per organizational policies, ensuring adherence to quality standards and maintaining documentation.
  • Improved overall customer satisfaction by promptly addressing complaints and resolving product concerns.
  • Identified root causes of recurring issues, implementing corrective actions to prevent future occurrences.
  • Reduced product defects with rigorous testing protocols and close attention to detail.
  • Conducted thorough inspections of incoming materials, guaranteeing the highest level of quality before production.
  • Participated in supplier evaluations, assessing their ability to meet organizational quality requirements consistently.

Sales Associate

Walgreens
02.2011 - 01.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Nanakuli High School
Honolulu, HI
06-1994

Skills

  • Customer service
  • Positive attitude
  • Teamwork
  • Typing speed accuracy
  • Typing skills
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Computer skills
  • Friendly, positive attitude

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Manger Serve Safe Certification Training - 08/13/2021-08/13/2026
  • Touch Typing training Certificate - 50 wpm
  • TABC Certificate Training Expires on March 11, 2026

Languages

English
Full Professional

Timeline

Team Member

Star Concessions
03.2024 - 09.2025

Lead/Shift Supervisor

Six Flags Over Texas
04.2023 - 12.2023

Manager

Whataburger Unit 339
07.2016 - 03.2023

Sanitation Worker

Hello Fresh
04.2015 - 04.2016

Quality Assurance Clerk

Trader Joes Warehouse
04.2013 - 03.2015

Sales Associate

Walgreens
02.2011 - 01.2013

High School Diploma -

Nanakuli High School

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