Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
AdministrativeAssistant

Carmen Acosta

Warehouse Associate
Los Angeles,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

22
22
years of professional experience

Work History

Lead Supervisor

ShipFusion
Bell, CA
02.2019 - 10.2023
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored workers and reviewed completed work for proper performance.
  • Implemented quality assurance processes for verifying accuracy of shipments prior to departure.
  • Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
  • Held staff meetings to share project information and address specific issues.
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.
  • Directed and managed shipping team of 6 staff, delivering continuous training to improve employees' skills.

Customer Service Representative

Shoezoo
Carson, CA
01.2014 - 01.2019
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Made outbound calls to obtain account information.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Shipping Clerk

Newgistics
Commerce, CA
10.2012 - 12.2013
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Maintained inventory of shipping materials and supplies.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Managed hazardous material transportation following applicable regulations set forth by local authorities.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Weighed mail to determine correct postage.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Processed returns according to established guidelines.

Pharmacy Clerk

Lorena Pharmacy
Los Angeles, CA
06.2001 - 02.2012
  • Scanned items and checked pricing on cash register for accuracy.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Kept abreast of changes in the healthcare industry related to pharmaceuticals products and services offered by the pharmacy.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Restocked shelves and prepared expired drugs for return.
  • Verified accuracy of prescriptions filled by pharmacists.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Greeted customers to determine wants or needs.
  • Cleaned and maintained equipment or work areas according to prescribed methods.

Education

High School Diploma -

Theodore Roosevelt Senior High School
Los Angeles, CA
06-2000

Skills

  • Staff Management
  • Goal-Oriented
  • Processes and Procedures
  • Training and Mentoring
  • Process Monitoring and Improvement

Languages

English
Limited
Spanish
Limited

References

References available upon request.

Timeline

Lead Supervisor

ShipFusion
02.2019 - 10.2023

Customer Service Representative

Shoezoo
01.2014 - 01.2019

Shipping Clerk

Newgistics
10.2012 - 12.2013

Pharmacy Clerk

Lorena Pharmacy
06.2001 - 02.2012

High School Diploma -

Theodore Roosevelt Senior High School

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Carmen AcostaWarehouse Associate