Carmen Acosta
Staten Island,NY
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
H&D Physical Therapy
05.2025 - Current
- Streamlined office operations by implementing new scheduling processes and resource management systems.
- Managed vendor relationships, ensuring timely delivery of supplies and services to maintain workflow efficiency.
- Developed and maintained filing systems, enhancing document retrieval and organizational efficiency across departments.
- Trained new staff on office procedures, fostering a collaborative environment that improved team productivity.
- Evaluated operational processes regularly, recommending adjustments that increased overall effectiveness of administrative functions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Complete bi-weekly payroll for employees.
Patient Care Coordinator
H&D Physical Therapy
03.2024 - 05.2025
- Coordinated patient scheduling to optimize clinic flow and reduce wait times.
- Managed communication between patients and healthcare providers to ensure accurate information exchange.
- Developed and maintained patient records using electronic health record systems for improved data accuracy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Verification Specialist
Kindbody
03.2023 - 09.2023
- Verified client information by analyzing existing evidence on file.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Established and maintained relationships with insurance providers for productive communications.
- Communicated verification and authorization status updates with departments to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed over 10 infertility verifications per day
Verification Specialist Team Lead
H&D Physical Therapy
10.2018 - 08.2021
- Established and maintained relationships with insurance providers for productive communications.
- Communicated verification and authorization status updates with billing department to facilitate decision-making for patient admissions and insurance coverage.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Negotiate Out of-Network rates
- Generated reports to track insurance verifications and claim progress.
- Verified client information by analyzing existing evidence on file.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted interviews with participants to assess eligibility
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles
Verifications Specialist
Motion Physical Therapy
03.2015 - 08.2018
- Proficient in collecting authorizations from EPACES and obtaining retroactive visits, and prior authorizations
- Familiar with all major insurance companies while obtaining proper benefits and responsibilities for patients
- Front Desk duties when required, collecting all documents, checking in patients, scheduling appointments
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Determined appropriateness of payers to protect organization and minimize risk.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Established and maintained relationships with insurance providers for productive communications.
- Worker's Comp and No-Fault experience, by contacting adjusters and submitting appropriate paperwork
- Streamlined communication between clinical staff and insurance providers for efficient claim resolutions.
Education
Bachelor of Science - Criminal Justice, Law in Criminal Justice
John Jay College of Criminal Justice
New York, NY01.2023
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2019
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
New York (City), NY05-2019
Skills
- Written Skills Computer
- Medical Terminology
- EMR systems
- Communication skills
- Computer skills
- Microsoft Office
- Negotiation
- Insurance Terminology
- Customer Care
- HIPAA
- Patient monitoring
- Fluent in Spanish
- Bilingual
Additional Information
- Dean's List August 2022
Certification
- Lawyering for Social Justice, Proskauer Rose LLP - May 2023
- FEMA Issued March 2022
- The National Society of Leadership and Success Issued January 2022
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
H&D Physical Therapy
05.2025 - Current
Patient Care Coordinator
H&D Physical Therapy
03.2024 - 05.2025
Verification Specialist
Kindbody
03.2023 - 09.2023
Verification Specialist Team Lead
H&D Physical Therapy
10.2018 - 08.2021
Verifications Specialist
Motion Physical Therapy
03.2015 - 08.2018
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
Bachelor of Science - Criminal Justice, Law in Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Borough of Manhattan Community College