Carmen Aguilar
Statesville,NC
Summary
Proven track record in enhancing safety and customer satisfaction at Security Central through meticulous equipment inspections and effective client training. Leveraged bilingual communication and a positive attitude to expand SSG's customer base and increase sales revenue. Demonstrated compassionate care and attention to detail as a Certified Caregiver, significantly improving patient comfort and well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Alarm Monitoring
Security Central
09.2023 - Current
- Reduced false alarms by conducting thorough inspections and maintenance of security equipment.
- Facilitated smooth communication between clients, service providers, and law enforcement agencies during emergency situations.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Provided comprehensive training to clients on the use of their security systems, promoting confidence in safety measures and overall satisfaction.
Sales Representative
SSG
07.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Certified Caregiver
Home Instead
11.2019 - 02.2020
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Promoted mental stimulation through engaging conversations, games, puzzles, or other activities suited to the cognitive abilities of each patient.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored patient vital signs and reported changes to medical professionals promptly.
Education
No Degree - Medical Terminolgy
Catawba Valley Community College
Hickory, NC02.2024
High School Diploma -
Newton-Conover High School
Newton, NC06.2018
Skills
- Fluent Bilingual Communication in Spanish
- Respectful and Compassionate
- Multitasking and Organization
- HIPAA Regulations
- Attention to Detail
- Positive Attitude
Certification
Medical Terminology : https://docs.google.com/document/d/13-xTg1PDwys7B6BEbrhTOpvYTcdtt-A6oe_9XLw3U0Q/edit?usp=sharing
Medical Office Assistant with Externship
Languages
Spanish
Native or Bilingual
References
Lamia Jolece Bentley
(724) 809-1093
Mason Aaron Kester
(704) 408-8454
Amber Estrada-Hair
(909) 279-5135
Timeline
Security Alarm Monitoring
Security Central
09.2023 - Current
Sales Representative
SSG
07.2023 - 08.2023
Certified Caregiver
Home Instead
11.2019 - 02.2020
No Degree - Medical Terminolgy
Catawba Valley Community College
High School Diploma -
Newton-Conover High School
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