CARMEN AGUILAR
Belmont,CA
Summary
Healthcare professional with experience in patient care coordination, clinic operations, and team support within fast-paced outpatient settings. Skilled in EPIC, scheduling, workflow coordination, and patient and provider support, with a strong ability to stay organized, adapt to changing priorities, and contribute to efficient daily operations.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator II / Interim Lead
Stanford Digestive Health – Liver Clinic
11.2024 - Current
- Coordinate patient appointments, follow-up visits, and procedures while managing daily clinic operations and adapting to changing priorities.
- Develop and manage staff schedules and clinic coverage while providing workflow guidance and support to Patient Care Coordinators and Medical Assistants.
- Utilize EPIC (EMR) for medical record documentation, patient information management, and communication through telephone encounters and electronic messaging/CRM.
- Provide administrative and clinical support to physicians, nurses, and ancillary staff while responding to patient inquiries and coordinating care needs.
- Room patients and obtain vital signs, medical histories, medication reconciliation, and intake documentation while addressing workflow challenges and supporting efficient patient flow.
Medical Assistant II
Palo Alto Medical Foundation (PAMF)
Palo Alto, CA
02.2022 - 10.2024
- Taking vital signs, preparing patients for exams, and administering injections.
- Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences.
- Demonstrate strong time management and organizational skills while prioritizing assignments and meeting deadlines.
- Utilize Microsoft Office Suite (Word, Excel, Outlook) and healthcare software applications.
Medical Assistant Extern
Kaiser Permanente
11.2021 - 12.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Administered testing with electrocardiogram (EKG) for patients.
- Performed clerical duties including data entry, answering phones, and filing.
Education
JobTrain -
San Jose, CA09-2021
Diploma -
Menlo-Atherton High School
Atherton, CA06-2017
Skills
- Clinic Operations, Administrative Coordination & Daily Workflow Management
- Patient Scheduling, Appointment Coordination & Staff Scheduling
- EPIC (EMR), Medical Record Documentation, Patient Messaging/CRM & Insurance Support
- Telephone Encounters, Provider Support & Interdisciplinary Communication
- Vital Signs Collection & Documentation, Microsoft Office (Word, Excel, Outlook), Prioritization & Problem Solving
Timeline
Patient Care Coordinator II / Interim Lead
Stanford Digestive Health – Liver Clinic
11.2024 - Current
Medical Assistant II
Palo Alto Medical Foundation (PAMF)
02.2022 - 10.2024
Medical Assistant Extern
Kaiser Permanente
11.2021 - 12.2021
JobTrain -
Diploma -
Menlo-Atherton High School