Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Alberto

Brooklyn,NY

Summary

Bilingual English/Spanish, Certified Medical Assistant with current BLS certification from the American Heart Association, prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

14
14
years of professional experience

Work History

Medical Assistant/Medical Receptionist

BklynCardio/CardioOne
10.2023 - 06.2025
  • Verified patients’ insurance, collected co-pays and/or deductibles
  • Checked in and checked out patients
  • Scheduled and confirmed appointments
  • Answered phone calls and messages, scanned, filed, and faxed
  • Performed EKGs and installed Holter monitors
  • Took patient’s vital signs and collected medical history
  • Performed phlebotomy tasks
  • Performed other duties as assigned

Digital Team Lead

Walmart
02.2022 - 12.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests, and found coverage for short shifts.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Customer Service Representative

Con Edison
01.2020 - 08.2021
  • Responded to direction and worked as a member of a team, using a PC-based information system in order to retrieve information to analyze customer accounts.
  • Interacted with customers over the phone, as well as other avenues of contact, in responsive, productive, and professional manner
  • Communicated effectively and provided outstanding service in every customer encounter

Owner/President

Five Stars USA Carriers Corp.
02.2017 - 12.2019
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Healthcare Associate/Medical Assistant Supervisor

Planned Parenthood of New York City, Inc.
06.2013 - 04.2017
  • Supervised and trained new Healthcare Associates/Medical Assistants
  • Performed chart audits
  • Completed performance evaluations
  • Maintained smooth and efficient system of patient flow with expertise use of electronic medical record
  • Reported statistical information as required to the appropriate departments
  • Assisted with the handling of patient calls related to clinical and surgical services
  • Assisted with the quality control and maintenance of surgical and clinical equipment and supplies
  • Participated in the management team to support and implement agency goals

Health Care Associate/Medical Assistant

Planned Parenthood of New York City, Inc.
12.2011 - 06.2013
  • Conducted patient intake processes, including obtaining medical history and recording vital signs.
  • Counseled patients and obtained legal consents for medical and surgical procedures
  • Educated clients on sexually transmitted infections, methods of birth control, and provided pre and post HIV counseling and testing.
  • Maintained order and cleanliness of examining rooms
  • Collected and prepared laboratory specimens
  • Assisted medical providers in examining rooms by preparing clients for examination, preparing necessary instruments and equipment, and completing all required laboratory requisitions appropriately

Education

Associate of Applied Science - Medical Administration

Monroe University
Bronx, NY
06-2025

Certificate - Phlebotomy Technician

TIA, School of Allied Health
New York, NY
07.2023

Certificate - Medical Assistant

Allen School, Inc.
Brooklyn, NY
08.2005

BLS Certificate -

American Heart Association
Brooklyn, NY

Skills

  • Clinical Skills: Phlebotomy, EKG/ECG, Pulmonary Function Tests, Basic Lab Tests, Patient Histories, Vital Signs Measurement & Recording, Basic Injections, Specimen Collection & Handling, Wound Care, Administering Medications (under direction of physician)
  • Administrative Skills: Front Office Duties, Multi-Line Phone Systems, Scheduling & Confirming Appointments, Insurance Verification & Billing (Basic), Medical Record Management (including EHR software: EClinicalWorks, CureMD, & AthenaOne), HIPAA Compliance, Microsoft Office (Word and Excel)
  • Technical Skills: Operating Medical Equipment (EKG Machine, Autoclave, etc), Basic Urinalysis, Clinical Chemistries, Visual Acuity Testing
  • Soft Skills: Communication, Compassion, Detail-Oriented, Interpersonal Skills, Teamwork, Time Management, Adaptability, Professionalism

Timeline

Medical Assistant/Medical Receptionist

BklynCardio/CardioOne
10.2023 - 06.2025

Digital Team Lead

Walmart
02.2022 - 12.2022

Customer Service Representative

Con Edison
01.2020 - 08.2021

Owner/President

Five Stars USA Carriers Corp.
02.2017 - 12.2019

Healthcare Associate/Medical Assistant Supervisor

Planned Parenthood of New York City, Inc.
06.2013 - 04.2017

Health Care Associate/Medical Assistant

Planned Parenthood of New York City, Inc.
12.2011 - 06.2013

Associate of Applied Science - Medical Administration

Monroe University

Certificate - Phlebotomy Technician

TIA, School of Allied Health

Certificate - Medical Assistant

Allen School, Inc.

BLS Certificate -

American Heart Association

Similar Profiles

CREATE PROFILE
Carmen Alberto