Carmen Alonzo

Jimbo's Hamburger Palace

2022.05 - Current

Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction by clarifying questions about orders and specialty items.

Summary