Carmen Amaya-Mena
Somerset,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Medical receptionist
Aster Cancer Care
11.2019 - Current
- Greetings patients approximately 120 a day , checking In and Out.
- Helped patients complete necessary medical forms and documentation.
- Collect copayments, verified insurance, reconcile daily cash, redirect calls to proper departments such as Triage.
- Maintaining communication via email and EMR inbox between patients and doctors.
- Checked patients demographic, and health history to keep information current.
- Scheduled STAT radiology orders, IR and transfusions.
- Verified insurance and obtain Pre Authorizations for patients procedures.
- Treated all patients, their families,visitors,peers, staff and providers in a pleasant and courteous manner.
Transportation specialist
XPO Logistics
10.2014 - 02.2019
- Manage the LTL Transportation and Returns, by following the SWI.
- Coordinating the volume of loads and prioritizing in accordance to hospital needs.
- Creating and providing documents such as BOL’s and invoice to drivers.
- Maintaining positive customer relations, and meeting and exceeding business goals.
- Worked independently under minor supervision.
- Inbound Returns from Customers/Hospitals, including parcels and LTL's by Inspecting the item for a final disposition.
- Created understandable and organized SWI for Returns and keeping track using Excell.
- Two year Certified of Air and Ground Hazardous Materials.
Recruiter/ Customer Service
Lyneer Staffing
01.2014 - 09.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Obtain 2 months experience with Payroll Clerk by helping with employee time keeping information.
Dispatch/ Customer Service
GM Business
01.2012 - 12.2013
- In charge of the dispatch and customer service, Maintain contact with trucking companies and agents handling freight
- Hired drivers, provided drug test.
- Interpret state and local laws, codes and regulations pertaining for-hire transportation driver’s such as DOT.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
New Brunswick High school
2010
Skills
- Adept with Microsoft Office programs: Excel, Word, PowerPoint
- Onco EMR, RWJ EMR Epic, Willowglade, Registration Overlay, Synapse, Labcorp, MedMetrix, Clearwave Uccello's Software,WMS ViaWare
- Spanish: Fluent
- Ability to design and carryout tasks independently
- Experience with customer service within professional settings
- Able to communicate clearly and effectively in oral and written form
- Proficient in managing electronic documents, scheduling, and multitasking
- Teachable; can adapt to change and work under pressure
- Knowledge of Medical terminology & CPT/ICD10 Codes
Timeline
Medical receptionist
Aster Cancer Care
11.2019 - Current
Transportation specialist
XPO Logistics
10.2014 - 02.2019
Recruiter/ Customer Service
Lyneer Staffing
01.2014 - 09.2014
Dispatch/ Customer Service
GM Business
01.2012 - 12.2013
New Brunswick High school
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