Carmen Anderson
Jacksonville,FL
Summary
Learning and development professional with proven track record in creating and implementing impactful training programs. Adept at fostering team collaboration and driving results through dynamic and engaging learning experiences. Known for adaptability and reliability, with strengths in curriculum development and instructional delivery.Skilled in organizational development and learning management systems, achieving significant improvements in team efficiency and customer engagement.
Overview
13
13
years of professional experience
Work History
Marketing Manager
Mind Your Business Marketing
06.2012 - Current
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Developed comprehensive content calendar to streamline production, ensuring timely publication and fostering audience growth.
- Streamlined content production workflow with project management tools, improving team efficiency and reducing time to market for new content pieces.
Learning and Development Trainer
Flagstar Bank, FSB
10.2020 - 11.2024
- Implemented various learning management systems, simplifying access to educational materials for all staff members.
- Evaluated the effectiveness of training initiatives, using feedback to refine future programs.
- Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
- Enhanced employee performance by designing and implementing targeted training programs.
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Enhanced customer service skills across organization with targeted training programs.
- Supported company growth by designing targeted training programs for new hires.
Onboarding Specialist
OptumRx
10.2017 - 01.2021
- Boosted new hire engagement by incorporating interactive elements into onboarding presentations and materials.
- Enhanced onboarding experience with focus on building connections between new hires and existing team members.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Collaborated with healthcare providers to optimize medication therapy plans for patients'' wellbeing.
- Developed strong relationships with patients, ensuring trust and loyalty through personalized attention and care.
- Assisted in the implementation of pharmacy software upgrades, leading to improved workflow efficiency.
- Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.
Education
High School Diploma -
Capella University
Minneapolis, MN07-2028
Skills
- Market analysis
- Training delivery
- Organizational development
- Learning management systems
- Needs assessment
- Adult learning theory
- E-learning design
- Feedback mechanisms
- Multimedia production
- Adaptive learning
- Training program development
- Course design
- Lesson planning
Timeline
Learning and Development Trainer
Flagstar Bank, FSB
10.2020 - 11.2024
Onboarding Specialist
OptumRx
10.2017 - 01.2021
Marketing Manager
Mind Your Business Marketing
06.2012 - Current
High School Diploma -
Capella University
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