Carmen Andino
Lynn,USA
Summary
Self‑driven and reputable professional with extensive office administration and sales operations experience in the food manufacturing and distribution industry. Skilled at liaising between internal and external parties, resolving service disruptions, and improving administrative processes to enhance efficiency. Polished communicator with a track record of building strong client relationships and delivering exceptional customer service. Bilingual in English and Spanish — adept at managing multiple priorities in fast-paced environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Head Principal
Malden Public High School
Malden, USA
01.2020 - Current
- Provide comprehensive administrative support to the Head Principal, including accounting, purchasing, and record‑keeping.
- Process purchase orders and manage all material requests for the high school.
- Oversee accounts payable to ensure timely payment of invoices.
- Process weekly payroll and maintain accurate employee records.
- Coordinate major school events, including graduation exercises.
- Serve as primary liaison between the Principal’s office and students/families; offer bilingual (English/Spanish) translation support and communication.
- Maintain confidentiality of sensitive and personal information while managing communications with internal and external parties.
Waitress/Cocktail Bartender
Paolo's Italian Restaurant
Saugus, Massachusetts
02.2023 - 12.2024
- Managed multiple tables efficiently while ensuring customer satisfaction and timely service.
- Assisted in training new waitstaff on restaurant policies and service standards.
- Provided detailed menu information to customers, enhancing their dining experience.
- Performed opening and closing duties, including setting up and cleaning the dining area.
Sales Coordinator
Garelick Farms / Dean Foods
Lynn, USA
01.2016 - 01.2020
- Provided administrative support to the Northeast equipment department and assisted with order processing for the Food Service Sales Department.
- Handled incoming customer calls and emails requesting equipment repairs; scheduled service calls and coordinated with service technicians and outside contractors.
- Processed requests from field sales representatives for new equipment or upgrades; analyzed sales data to qualify accounts.
- Maintained equipment records — tracking location, maintenance history, model/serial numbers for over $1 million in equipment in field and warehouse.
- Coordinated equipment delivery, removal, and service appointments with logistics and service teams.
- Performed order entry and processing for large distributor accounts; alerted Sales Managers to order discrepancies or product shortages; communicated new orders to Logistics for delivery scheduling.
Laboratory Clerk
Garelick Farms Quality Assurance Laboratory
Lynn, USA
01.2008 - 01.2016
- Entered lab test results for dairy‑product quality assurance and maintained accurate records for audit purposes.
- Communicated time‑sensitive test results to Plant Managers and Supervisors to ensure production schedules remained on track.
- Responded to internal requests for nutritional and ingredient information as needed.
Equipment Department Administrator
Garelick Farms Cooler Department
01.1999 - 01.2008
- Provided administrative support to the Equipment Department, responding to all customer and sales inquiries related to equipment delivery, pickup, and repairs.
- Coordinated project materials and tracked spending on replacement parts as requested by the Equipment Department Manager.
- Entered invoice data and maintained a database of active equipment contracts.
- Conducted daily equipment inventory updates.
Education
Associate of Science (AS) - Computer Science
Marion Court College
Swampscott, MABusiness Certificate -
Burdett College
Boston, MASkills
- Cross-functional team collaboration
- Sales administration
- Account maintenance
- Inventory management
- Record-keeping
- Accounting support
- Purchasing
- Accounts payable
- Order entry
- Order processing
- Customer service
- Client relationship management
- Bilingual: English / Spanish
- CRM software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Additional Notes
- Strong translation and communication skills enhance effectiveness in bilingual environments.
- Experienced in coordinating large-scale events and managing sensitive information.
Skills And Technical Proficiencies
- Cross-functional team collaboration
- Sales administration & account maintenance
- Inventory management and record-keeping
- Accounting support, purchasing, accounts payable
- Order entry and processing
- Customer service & client relationship management
- Bilingual: English / Spanish
- CRM software; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
Spanish
Native/ Bilingual
Certification
Bartender
Timeline
Waitress/Cocktail Bartender
Paolo's Italian Restaurant
02.2023 - 12.2024
Administrative Assistant to the Head Principal
Malden Public High School
01.2020 - Current
Sales Coordinator
Garelick Farms / Dean Foods
01.2016 - 01.2020
Laboratory Clerk
Garelick Farms Quality Assurance Laboratory
01.2008 - 01.2016
Equipment Department Administrator
Garelick Farms Cooler Department
01.1999 - 01.2008
Associate of Science (AS) - Computer Science
Marion Court College
Business Certificate -
Burdett College