Carmen Andujar
Bronx,New York
Summary
Operations and program coordination professional with extensive experience in managing cross-functional teams and optimizing workflows in healthcare environments. Achieved a 30% increase in follow-up efficiency through standardized processes, ensuring compliance and enhancing service quality. Demonstrated ability to coordinate administrative tasks while maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Liaison Worker Level III
NYC Health + Hospitals / Jacobi Medical Center
Bronx, USA
07.2025 - Current
- Conducted needs assessments and connected individuals with medical, behavioral health, transportation, and community resources to enhance service access.
- Supported continuity of care through post-discharge outreach, appointment coordination, and follow-up to ensure seamless transitions for patients.
- Collaborated with interdisciplinary teams to enhance service access and streamline operational workflows.
- Coordinate patient support services and operational workflows across emergency, inpatient, outpatient, and community-based settings.
- Maintain accurate documentation, reporting, and care coordination records within Epic and FindHelp systems.
- Manage multiple priorities in fast-paced healthcare environments while maintaining professionalism and attention to detail.
Pediatric Community Health Worker Supervisor
NYC Health + Hospitals / Jacobi Medical Center
Bronx, USA
11.2021 - 06.2025
- Supervised and coached a team of 5+ Community Health Workers to meet operational targets, documentation standards, and program objectives.
- Developed onboarding materials, training modules, and performance evaluations to strengthen staff productivity and service quality.
- Coordinated cross-functional meetings and case reviews, facilitating timely interventions and optimizing workflow management.
- Managed outreach coordination and administrative processes across healthcare, educational, and social service systems, enhancing collaborative efforts.
- Resolved client concerns and service issues through effective communication and resource coordination, ensuring client satisfaction and service continuity.
- Standardized workflows and improved Epic data tracking processes, increasing follow-up efficiency by 30%.
- Maintained accurate records, compliance documentation, and reporting activities to support operational goals.
Public Health Advisor
NYC Test & Trace Corps / NYC Health + Hospitals
New York, USA
06.2020 - 11.2021
- Managed high-volume case investigations to ensure timely communication with individuals, families, and community stakeholders.
- Conducted detailed documentation, data entry, and compliance tracking in accordance with organizational guidelines.
- Educated and supported diverse populations, fostering trust and ensuring confidentiality in all interactions.
- Coordinated logistics and operational readiness for mobile testing sites to enhance community access to health services.
- Assisted with onboarding, mentoring, and training of new team members.
- Supported workflow continuity and service delivery in a rapidly changing, deadline-driven environment.
Education
Master of Science - Health Informatics
Metropolitan College of New York
New York08.2025
Bachelor of Science - Health Services Administration
Lehman College, City University of New York
Bronx05.2020
Skills
- Community assessment
- Public outreach
- Stakeholder relations
- Policy advocacy
- Community data tracking
- Operations coordination
- Program coordination
- Volunteer coordination
- Resource scheduling
- Cross-functional leadership
- Staff training and supervision
- Reporting and documentation
- Workflow optimization
- Problem resolution
- Microsoft Office Suite
- Epic EMR systems
Certification
Project Management Professional (PMP), In Progress
Timeline
Community Liaison Worker Level III
NYC Health + Hospitals / Jacobi Medical Center
07.2025 - Current
Pediatric Community Health Worker Supervisor
NYC Health + Hospitals / Jacobi Medical Center
11.2021 - 06.2025
Public Health Advisor
NYC Test & Trace Corps / NYC Health + Hospitals
06.2020 - 11.2021
Master of Science - Health Informatics
Metropolitan College of New York
Bachelor of Science - Health Services Administration
Lehman College, City University of New York