Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Arauz

Concord,CA

Summary

Dynamic leader with a proven track record at Treasure Island MINI-Mart Market, enhancing customer satisfaction through expert training in customer service and product knowledge. Skilled in problem-solving and team leadership, adept at multitasking and organization. Excelled in customer service management, significantly improving store operations and employee performance.

Overview

18
18
years of professional experience

Work History

Store Manager

Treasure Island MINI-Mart Market
07.2006 - 03.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Marin County Office of Education PARAEDUCATOR

MARIN OFFICE OF EDUCATION
09.2000 - 09.2005
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
  • Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.

Sales Assistant

MACY'S UNION SQUARE
01.1995 - 08.2000
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

No Degree - General Studies

Modesto Junior College
Modesto, CA
05.2027

High School Diploma -

MERCY BURLINGAME
Burlingame, CA
05.1985

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership

Languages

Spanish
Professional Working

Timeline

Store Manager

Treasure Island MINI-Mart Market
07.2006 - 03.2013

Marin County Office of Education PARAEDUCATOR

MARIN OFFICE OF EDUCATION
09.2000 - 09.2005

Sales Assistant

MACY'S UNION SQUARE
01.1995 - 08.2000

No Degree - General Studies

Modesto Junior College

High School Diploma -

MERCY BURLINGAME

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Carmen Arauz