CARMEN ARROYO
Modesto,CA
Summary
Detail-focused professional with a background in inventory oversight, administrative coordination, and customer service across fast-moving environments. Brings strong Excel, documentation, and communication skills to reporting, purchase support, vendor follow-up, and reconciliation work that helps operations stay organized and responsive.
Overview
1
1
Certification
24
24
years of professional experience
Work History
West Coast Regional Manager – Ecommerce & Operations
Thick Thigh Tribe, LLC
04.2024 - Current
- Coordinated vendors, shipments, and fulfillment partners with internal teams to optimize supply chain processes.
- Streamlined workflows and supported leadership with reporting and special projects to enhance operational effectiveness.
- Managed Excel spreadsheets for inventory tracking, SKU management, pricing updates, and reconciliation to ensure accurate reporting.
- Monitored inventory levels and supported transfers between warehouse locations.
- Ensured accuracy of pricing, inventory, and operational records by conducting regular audits.
- Researched and resolved inventory discrepancies.
- Prepared reports for purchasing decisions and leadership updates.
- Supported operations across multiple distribution hubs.
Student Intern – Industry & Trades Department
Modesto Junior College
03.2023 - 04.2023
- Organized budget documents and invoices to ensure accurate financial tracking.
- Maintained filing systems for confidential records to enhance information accessibility.
- Managed correspondence and front office support to facilitate communication and operations.
Customer Service Representative
GEICO
Fredericksburg, VA
01.2003 - 01.2010
- Addressed customer concerns and billing issues to achieve positive resolutions and enhance customer experience.
- Handled high-volume incoming calls and customer inquiries regarding billing, policy questions, and updates to ensure customer satisfaction.
- Leveraged product knowledge to pinpoint customer needs and effectively cross-sell additional insurance products.
Education
Associate Degree - Business Information Technology (BIT)
Modesto Junior College
12-2024
Skills
- Inventory management
- Vendor management
- Operational workflow optimization
- Database management
- Processing purchase orders efficiently
- Tracking inventory effectively
- Data analysis reporting
- Critical analysis
- Cross-functional communication
- Microsoft Office proficiency
- Microsoft Teams
- Microsoft Outlook
- Microsoft PowerPoint
- Google Workspace proficiency
- Client relationship management
Certification
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace
HIGHLIGHTS
- Inventory operations across multiple warehouse locations.
- Advanced Microsoft Excel for inventory tracking, pricing management, reporting, and analysis.
- Strong attention to detail and data integrity.
- Proven ability to manage multiple priorities and deadlines.
Timeline
West Coast Regional Manager – Ecommerce & Operations
Thick Thigh Tribe, LLC
04.2024 - Current
Student Intern – Industry & Trades Department
Modesto Junior College
03.2023 - 04.2023
Customer Service Representative
GEICO
01.2003 - 01.2010
Associate Degree - Business Information Technology (BIT)
Modesto Junior College