Carmen Ashley Kay
Allen,Texas
Summary
To secure a position in a professional environment where my 23 years of expertise in mortgage banking and real estate can be leveraged to contribute to the organization’s success.
Professional transaction specialist with proven track record in managing and coordinating complex transactions. Strong focus on team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in document preparation, contract management, and client relations. Known for reliability and delivering results efficiently.
Overview
23
23
years of professional experience
Work History
Principal Transaction Coordinator & Realtor - Texas Licensed Real Estate Agent
Redfin Corporation
02.2019 - Current
- Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing
- Coordinate title/escrow, mortgage loan and appraisal processes with 3rd party vendors
- Regularly update & maintain communication with clients, agents, title officer, lender etc
- Ensures compliance by thoroughly reviewing all documentation throughout the transaction
- Coordinate & attends buyer and seller’s closings
- Review closing disclosure prior to signing to ensure accuracy
- Selected by the executive management team to assist with the portfolio management position, working directly with Goldman Sachs as the purchase investor for our in-house portfolio
- Result-orientated coordinator with outstanding performance
- Manages leaseback arrangements for clients on possession date
- Personally, selected by management the senior management team be part of the principal coordinator pilot program providing 1:1 agent support with listings and transactions
- Manages between 55-75 listing and purchase contracts monthly
- Launch on average 7-9 listings per week
- Responsible for all Commission Disbursement Authorizations for purchase and listing transactions
- Manages transactions for Opendoor listings and collaborates directly with Opendoor partners
- Improved coordinator production by implementing efficiency in our workflow process with the training team
Listing Coordinator & Realtor - Texas Licensed Real Estate Agent
Keller Williams
01.2017 - 01.2019
- Keep up to date on competitive real estate knowledge through attending conventions, and review listings
- Experienced in legal matters related to real estate sales process
- Set and managed appointments to show homes to prospective clients
- Personally, worked with lenders, home inspectors, pest control operators, and title companies
- Generated list of properties compatible with buyers request and needs
- Responsible for staging all secured listing prior to coming on to market
- Prepare formal documents such as purchase agreements and rental agreements
- Coordinated property closings and oversaw closing procedures
- Assisted clients with financing options to ensure satisfaction
- Preformed Comparative Market Analysis for sellers to come up with listing price
- Accompanied and advised buyers during inspections to ensure satisfaction with value and property conditions
Officer; Business Support Manager - Project Manager
Bank of America
03.2014 - 09.2016
- Responsible for managing numerous report requests for executive level management
- Responsible for managing our entire intake process
- Monitor workflow and operational efficiency in order to recommend changes and operational improvements
- Motivating our team’s successes
- Assist our in-house developers to obtain accurately outlined requirements for projects and reporting needs
- Supports numerous Cash Management businesses within the company
- Handles numerous research requests within our team
- Manages team inbox to ensure high priority items are addressed promptly
- AGILE Methodologies certified
- Working with numerous businesses to assist in identifying areas of opportunity for creating efficiencies
- Exam Management: Legal, Risk, and Compliance
- Responsible for all incoming exam request, (i.e
- PWC, Chase, Citi, Capital One, BONY, FITCH, IMPAC, and etc.)
- Relationship Manager for an executive and his 5 reporting directs
Officer; Business Support Manager
Bank of America
04.2011 - 03.2014
- Monitor workflow and operational efficiency in order to recommend changes and operational improvements
- Involved in the day to day operational execution with occasional contribution to broader planning within organization
- Responsible for the direction of training of subordinate team managers
- Respond to complex, customer, investor, or third party inquiries
- Oversee staffing, allocate and coordinate resources and handle personnel related issues
- Create, update and maintain procedures, process documentation and training materials
- Serve a SME within the E2E Cash Remittance Organization
- Assist with technology issue tracking, management, requirements gathering and user needs assessments and technology communications
- Manages and creates daily scorecard for partnering Line of Business units in order to monitor daily activity of business units cash processing
- Responsible for managing numerous reports for executive level management
Mortgage Servicing Team Manager
Bank of America
08.2009 - 04.2011
- Effectively Managed a team of 25 associates
- Managed Disciplinary Actions on non-performing associates
- Created the Quality Control team to ensure loan modification are reaching the customer error-free
- Handle high level escalations from the Office of the Chairman
- While maintaining World Class Customer Service to internal and external customers
- Effectively manage high inventory volume to ensure departmental guidelines are not compromised
- Facilitated team and unit meetings
- Utilized Microsoft Office Applications on a day to day basis
- Utilized company applications i.e
- AS400, Home Saver, Home Base, LAMP for my daily job function
- Worked with multiple departments and maintained working professionalism to assist every customer no matter what situation
- I.e
- MHA, AG/NHRP
Sr. Bankruptcy Specialist/Certified OJTI / Sr. Foreclosure Specialist/Certified OJTI
Countrywide Home Loans / Bank of America
07.2001 - 08.2009
- Minimize losses for the company on damaged properties
- Work with cities to avoid potential losses (i.e
- Code violations / demo notices)
- Filed insurance claims to protect companies interest
- Provided bidding instructions - Per investor guidelines
- Review damage reports for both the Foreclosure and Bankruptcy Department
- Responsible for maintaining a portfolio of Conventional and FNMA, & Freddie Mac products
- Contact local attorneys for updates on sales and the results of the sale
- Provide training to new hire specialist on Pre-Sale foreclosure process
- Maintained a current portfolio including 1700 loans which consisted of the following loan products FNMA, FHA, VA, VA Vendee, BEAL
- Correspond with courts, trustees, debtors, and attorneys
- File referrals with the court to obtain relief on non-performing loans
- Facilitated department, team, and training meetings
- Fielded escalated calls
- Maintained awareness of changing federal, state, and local BK rules
- Handled cash applications to trustee pay-all accounts
- Researched funds that were misapplied on loans and corrected ledgers
- Audited accounts after discharge to determine if account is Foreclosure eligible
Education
Some College Coursework - Real Estate
Champions School of Real Estate
Plano, Texas 01-2018
Skills
- Data entry
- Windows
- Outlook
- AS400
- Goggle Workspace
- MS Office
- Project Management Lead
- Multi Tasking
- Self-Motivated
- Attention to details
- Organization
- AGILE certified
- Licensed Texas Realtor
- Certified Home Marketing Specialist
- Certified Real Estate Professional Assistant
- Deadline management
- Transaction monitoring
- Client relationship building
- Real estate
- Teamwork
- Customer service
- Attention to detail
- Contract comprehension
- Risk management
- Time management
Awards
- Pioneer Award
- Highest Number of Closed Transactions
- Monthly Award Winner (selected by peers)
- Red Suspender Award (selected by senior management)
- Red Belt Award (selected by executive management) highest award given to a coordinator and recognized at our National Meeting in 2023.
Additionalattributes
Allen Band Booster Association, Allen, TX, 04/16, 04/17, Treasurer
Timeline
Principal Transaction Coordinator & Realtor - Texas Licensed Real Estate Agent
Redfin Corporation
02.2019 - Current
Listing Coordinator & Realtor - Texas Licensed Real Estate Agent
Keller Williams
01.2017 - 01.2019
Officer; Business Support Manager - Project Manager
Bank of America
03.2014 - 09.2016
Officer; Business Support Manager
Bank of America
04.2011 - 03.2014
Mortgage Servicing Team Manager
Bank of America
08.2009 - 04.2011
Sr. Bankruptcy Specialist/Certified OJTI / Sr. Foreclosure Specialist/Certified OJTI
Countrywide Home Loans / Bank of America
07.2001 - 08.2009
Some College Coursework - Real Estate
Champions School of Real Estate
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