Carmen Avendano
North Miami Beach,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Sales Associate
Nordstrom
Aventura, FL
02.2020 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
Sales Associate
Bloomingdale's Department Store
Aventura, FL
06.2018 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
Client Advisor
Ted Baker
Aventura, FL
06.2017 - 01.2019
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
- Implemented new processes to streamline operations and improve efficiency.
- Participated in team meetings to discuss strategies for improving customer experience.
- Generated sales leads by attending industry events and networking opportunities.
- Performed administrative tasks such as filing documents, preparing presentations, entering data into databases.
- Advised clients on product features and benefits best suited for their individual needs.
- Processed payments accurately and efficiently according to established guidelines.
- Contacted prospective customers to present information and explain available services.
Client Advisor
BCBG Max Azria Group
Aventura, FL
10.2017 - 06.2018
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Provided customer service to clients, including answering questions and resolving issues.
- Identified client needs and provided tailored solutions.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Advised clients on product features and benefits best suited for their individual needs.
- Processed payments accurately and efficiently according to established guidelines.
Client Advisor
Diane Von Furstenberg
Aventura, FL
01.2017 - 11.2017
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Trained new staff members on customer service protocols and procedures.
- Maintained up-to-date knowledge of company policies related to customer service practices.
Client Advisor
White House Black Market
Aventura, FL
03.2011 - 11.2016
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Analyzed customer data to generate reports on trends and insights.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Advised clients on product features and benefits best suited for their individual needs.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
Education
BBA - Accounting
Universidad Del Zulia
Maracaibo, Estado Zulia - Venezuela05-1983
Skills
- Exceptional Customer Service
- Customer Assistance
- Customer Success Management
- Product Management And Pricing
Affiliations
- Love to do Yoga / Pilates and dance
Accomplishments
- Award as Exceptional Sales Person at White House Black Market year 2015
Languages
Spanish
Professional
Timeline
Sales Associate
Nordstrom
02.2020 - 03.2024
Sales Associate
Bloomingdale's Department Store
06.2018 - 01.2020
Client Advisor
BCBG Max Azria Group
10.2017 - 06.2018
Client Advisor
Ted Baker
06.2017 - 01.2019
Client Advisor
Diane Von Furstenberg
01.2017 - 11.2017
Client Advisor
White House Black Market
03.2011 - 11.2016
BBA - Accounting
Universidad Del Zulia