Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Carmen Avila

Ojai,CA

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

11
11
years of professional experience

Work History

Hotel Manager

Blue Iguana Inn
03.2013 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of 30-room hotel with staff of 25 employees.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Skills

  • Telephone Etiquette
  • Strategic Planning
  • Guest Experiences
  • Office Streamlining
  • Employee Scheduling
  • Guest Accommodations
  • Vendor Interaction
  • Hotel Reservations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hotel Manager

Blue Iguana Inn
03.2013 - Current

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Carmen Avila