Carmen Avila
Austin,TX
Summary
Specializing in pre-employment drug testing, physical fitness assessments, tuberculosis SST drawing, vaccine administration, and masks fitting for both qualitative and quantitative fit testing. Certified in alcohol testing and drug testing procedures. Ensuring compliance with industry standards and regulations while maintaining accuracy and professionalism in all aspects of work.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
PositionInsert name of position here*
Primary Physicians of Austin
- First and last point of contact handling patients and scheduling
- Performed Vitals and overall check
- Assisted doctor with physicals
- Restock/ordered supplies
- Addressed problematic situations and responded appropriately
- Reviewed and organized labs and medical records
- Delegated tasks among coworkers as shift lead
- Managed satisfactory interactions with coworkers and patients
- Disinfected general areas in accordance to regulations
- Last point of contact for check-outs and scheduling
Medical Assistant/Patient Service Representative
Urology Austin
Austin, TX
01.2017 - 01.2020
- Greet patients with a smile and a positive attitude.
- Work with the billing office as needed to ensure proper entry of patient insurance information.
- Assist with telephone coverage, as needed.
- Assist with insurance verification of new patients and established patients with new insurance.
- Identified balance prior to visit and collect patient balances, as required.
- Assisted patients with completion of medical documents, as needed.
- Assisted chart pulls for future visits, and ensured all results have been received also other medical records, as requested.
- Organized and cleaned waiting area
- Maintained front desk check-in/check-out desk for staff/patients
- Performs the Daily Deposit Reconciliation.
Medical Assistant
Victory Medical and Urgent Care
Austin, TX
01.2014 - 01.2017
- Multi-tasked between patients and inbound phone calls
- Provided enthusiastic customer service for continued relations
- Performed entry and recording data then filing into appropriate spot
- Maintained quality service while exceeding relation goals
- Assisted physicians/nurses with exams and procedures as requested.
- Maintained all exam room disinfection
- Called in prescriptions and more when needed
- Practiced Standard Precautions, including hand washing and disposal of biohazardous materials.
- Obtained new patient records and previous test results, x-rays, scans, etc.
- Maintained a clean work environment and restocked area as needed.
Medical Assistant
Medical Staffing Network
Austin, TX
01.2008 - 01.2013
- Performed patient data entry
- Assured appropriate consent accordance to rules and/or regulations
- Conducted patient assessments and obtained pertinent medical information
- Directed patients to appropriately in lude of their needs
- Ordered and stocked inventory
- Filed and processed labs and reports accurately and as needed
- Obtained blood specimens from peripheral sites in accordance with OSHA and universal precautions.
- Performed phlebotomy, including venipuncture and capillary puncture.
- Triaged incoming and outgoing patient telephone calls.
- Obtained new patient records and test results
Phlebotomist
PPD
Austin Texas
05.2000 - 11.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Assistant
Evolution Health Services
Round Rock Texas
03.2023 - 01.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
National Institute of Technology
Austin, TXHigh School Diploma -
Reagan High School
Austin, TX01.2005
Skills
- Able to effectively and efficiently accomplish tasks
- Adapt quickly to new and fast paced environment
- Customer Service
- Multitasking skills
- Data Entry
- Communications
- Great Organizational skills
- Familiar with Microsoft and other systems
- Medical terminology
- Specimen handling
- Sample and specimen collection
- Blood collection techniques
- Specimen labeling procedures
Certification
- HIPAA, 01/01/2005
- OSHA, 01/01/2005
- Medical Assistant, 01/01/2005
Timeline
Medical Assistant
Evolution Health Services
03.2023 - 01.2024
Medical Assistant/Patient Service Representative
Urology Austin
01.2017 - 01.2020
Medical Assistant
Victory Medical and Urgent Care
01.2014 - 01.2017
Medical Assistant
Medical Staffing Network
01.2008 - 01.2013
Phlebotomist
PPD
05.2000 - 11.2020
National Institute of Technology
High School Diploma -
Reagan High School
PositionInsert name of position here*
Primary Physicians of Austin