CARMEN H. BANNER
Burleson,TX
Summary
A highly motivated and result-driven individual with a comprehensive background in Customer Service, Human Resources Management. I am dedicated to serving in the role of human resources, where I can impact employees' experience, manage employees' relations concerns, and serve as a business partner to operations, driving results from the HR perspective.
Overview
5
5
years of professional experience
Work History
Human Resources Coordinator
Wabtec Business Solutions, LLC
06.2022 - Current
- Setup eLearning and uniform account accounts
- Support for Human Resource staffing & recruiting,
- Track daily progress during the hiring stage
- Ability to maintain the confidentiality of sensitive, confidential information
- Schedules, prepares and facilitates the logistics for new employee orientation and onboarding
- Provides administration and assistance in all HR areas regarding policies, procedures and programs
- Assist with resolving employees’ HR-related questions and issues
- Advise HR leadership of potential HR-related issues and recommend and implement solutions as appropriate
- Answer basic functional questions and refers more complex HR matters to appropriate resources
- Assist with reviewing employee relations concerns and providing information and recommendations to HR leadership
- Assist the HR team and management with strengthening and enhancing the company’s HR programs, policies, and processes
- Administer aspects of new employee orientations and training
- Administer hourly recruiting, sourcing, and screening
- Maintain job files and ensures proper dispositioning of all applicants
- Maintain personnel files and ensure compliance with the record retention policy.
CER Representative III
United Parcel Service, UPS
11.2021 - 02.2022
- Obtains pertinent details on exporting commodities from shippers via telephone and e-mail communications
- Informs shippers of information necessary for export and validates provided date and documentation for accuracy
- Ensure compliance with global customs and regulatory authorities
- Confirms shipments comply with UPS terms and conditions
- Prioritize work per time zone to meet all deadlines while managing 50+ customer calls per day
- Workflow Management System, IDC, OPSYS, ISPSYS, IDIS, Outlook,
- Internet Explorer and RightFax
Human Resources Coordinator
KPMG
10.2019 - 02.2022
- Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are complying with corporate Human Resources guidance/policies
- Plans and conducts new hire orientation
- Keeps records and helps facilitate timely onboarding
- Handles set up or update of employee records in the payroll system for new hires, promotions, transfers, performance reviews, and termination
- Support and ongoing coordinate tracking of a required employee applicant information
- Supports other functional departments at the location with reports as needed
Supply Chain, Central Key Entry Export Analyst
Custom Brokerage, United Parcel Service, UPS
04.2019 - 10.2019
- Captures and validates data and documentation enabling timely cross-border clearance of packages at export and import
- Ensures compliance with global customs and regulatory authorities
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale, and value to ensure that compliance and federal regulation requirements are achieved
- Responsible for filing entries to customs via GBS-CM in a timely and accurate manner
- Confirms shipments comply with UPS terms and conditions
Human Resources Coordinator
UPS
10.2017 - 04.2019
- Managed intake process for employee relations concerns, including researching and troubleshooting low and mid-severity issues
- Work with other HR teams and operations partners to assist in the implementation of local employee recognition programs and other corporate engagement programs designed to reduce turnover, positively impact employee retention, and reinforce UPS corporate values
- Participates and consults on performance management concerns, including red determining decisions on incidents in a manner that is compliant and data- informed
- Assists, as needed, with local Talent Acquisition recruiting events (local colleges, universities, and local community groups) as well as TA related to peak hiring (as req)
- Assists with the day-of logistics for on-site learning, including material production and facility preparation
- Assists Operations with onboarding/offboarding activities as required (e.g., collecting and verifying employee documentation, facilitating day one employee experience programming, etc.)
- Provides feedback and input for improvement of HR service delivery and programs as part of requests by the Shared Service Center Process/Service
- Management Team and COE, as requested
- Consult and partner with business leaders on exit interview data to help reduce regrettable termination and attrition
Education
Associate of Science - Paralegal
Jones College
Miami, FLBachelor of Science - Business Management Concen. Human Resources
Southern New Hampshire University
Manchester, NH2022
Skills
- Microsoft Office Applications
- (Outlook, Excel, PowerPoint, Word)
- Strong multi-tasking,
- Organizational, and written and
- Verbal communication skills
- Customer service
- Decision making
- Document management
- Human Resources
- Team Leadership
- Attention to detail
- Handle sensitive and confidential
- Information
- Workday
- Kronos Payroll
- ELearning
- Unifirst
Timeline
Human Resources Coordinator
Wabtec Business Solutions, LLC
06.2022 - Current
CER Representative III
United Parcel Service, UPS
11.2021 - 02.2022
Human Resources Coordinator
KPMG
10.2019 - 02.2022
Supply Chain, Central Key Entry Export Analyst
Custom Brokerage, United Parcel Service, UPS
04.2019 - 10.2019
Human Resources Coordinator
UPS
10.2017 - 04.2019
Associate of Science - Paralegal
Jones College
Bachelor of Science - Business Management Concen. Human Resources
Southern New Hampshire University
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