Carmen Bibiano
7736 Humboldt Ave N ,MN
Summary
Adept at strategic planning and problem-solving, I spearheaded workforce development initiatives at the City of Brooklyn Park, achieving significant milestones in community engagement and program management. My leadership not only fostered team cohesion but also enhanced service delivery, demonstrating a profound understanding of cultural sensitivity and project management.
Overview
12
12
years of professional experience
Work History
Career Pathways Program Manager
City Of Brooklyn Park
09.2023 - Current
- Delivers trainings and workshops for participants and employers. Supervises staff and contractors.
- Establish strong relationships with key stakeholders, ensuring support for program initiatives.
- Develop strategic plans, setting clear objectives and achievable milestones for the team.
- Provide general management duties including but not limited to processing invoices, collecting program data to the annual within deadlines and budgets in addition to the coordination and implementation of grant program such as WIOA, ARPA, MN Youth Programs, etc.
- Manage and supervise administrative and daily program operations and coordination of successful and growing workforce development program by the cities of Brooklyn Park and Brooklyn Center and complying with policies and regulations.
- Serves as the primary contact for the program to employers and partners who express questions or interest related to Career Pathways, Construction & Trades, Youth Entrepreneurship Program and WIOA.
Health on the Go, Community Engagement Specialist
City Of Brooklyn Park
01.2022 - 09.2023
- Provided continuous support to all residents throughout their journey, fostering enduring partnerships based on trust and mutual understanding. Ensured that the needs of residents with disabilities were identified and appropriately accommodated.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Successfully coordinated Health on the Go on behalf of the city which involved in planning events and collaborated in Brooklyns Coalition in partnership with others, program evaluation and seeking additional resources, assisting residents with navigating social services and available benefits to aid in economic/health recovery from the pandemic, Other ARP-eligible activities as identified, i.e., violence prevention.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Partnered with more than 90 non-profit organizations to deliver and connecting residents with financial, legal, and housing resources in surrounding apartment communities.
- Provided interpretation and translation services to support residents, and promoted events and resources through door-to-door outreach to ensure timely delivery of services.
- Elevated community engagement by developing and implementing strategic outreach programs.
- Conducted regular follow-ups with clients to ensure their satisfaction and address any emerging concerns. Responded to issues raised by residents regarding accommodations or potential discrimination based on disability at their workplace or apartment complexes.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring the Health on the Go programs success.
- Led and supported the development of strong relationships with grassroots organizations, partners, and local community leaders. Implemented targeted action plans for re-engagement tailored to their specific needs.
General Outreach and Communications Manager
HACER
10.2020 - 07.2022
- Supervised key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization. Modified training, policies, procedures, or other programs, adjusting to remote work, redesigned the work space for my team.
- Elevated customer satisfaction by optimizing customer service communication protocols to the organization.
- Designed and implemented crisis communication plans, safeguarding company reputation during critical times.
- Developed communications strategies to drive forward progress in public relations.
- Oversaw Outreach and community engagement team in Twin Cities and Rural areas of Minnesota.
- Created a Hotline, hired and trained team members in best practices for public relations and to provide the best customer service increasing overall department effectiveness. Provided one on one training to the staff to teach them how to use the new system to better communicate with the communities.
Detention Deputy
Hennepin County Sheriff's Office
12.2018 - 08.2019
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before escalating further.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Maintain records on inmates; prepare jail incident reports.
- Ensure inmate pretrial rights, arrange court appearances, and verify disposition of inmates returned from court.
Administrative Assistant, Community Engagement
Hennepin County Sheriff's Office
02.2015 - 12.2018
- Community Outreach Liaison for the Latino, American Indian and Asian Communities
- Facilitating collaboration and communication among professionals and departments, including federal agencies and law enforcement, to enhance cooperation in serving the community.
- Served as a spokesperson at community events, disseminating information through various media channels (TV, newspapers, and radio) to raise awareness about the Sheriff’s Office and public safety issues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed diversity training program tailored for Latino and Asian communities, and assisted in the creation of diversity training for Somali and African American staff. This initiative aimed to enhance understanding of various cultures. Additionally, I created PowerPoint presentation covering legal, housing, and basic resources for new residents in Hennepin County.
- Continuously strive to build strong relationships through meaningful and constructive dialogues with community leaders. Deliver presentations to various organizations and coordinate efforts between professionals, federal agencies, and other law enforcement entities to enhance communication and collaboration for the benefit of the community.
Case Management Assistant
Hennepin County
05.2012 - 02.2015
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Provided interpretation services across various areas, including Child Support, Child Protection, Clinics, Immigration, Adult Court and the Juvenile Court. Conducted home visits to assist families with transportation needs, and connected them with helpful community resources. Supported Latino/Hispanic families in accessing welfare benefits such as food support, healthcare, and financial assistance. Assist families in applying for government benefits, including SNAP, MFIP, and health care.
Education
Bachelor of Science - Sociology
Universidad La Salle Del Bajio
37150 Leon De Los Aldama, Gto, Mexico05.2000
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Customer Service
- Community Outreach
- Cultural Sensitivity
Accomplishments
- For the first time, the Construction and Trades program helped 7 participants secure seasonal jobs with the Cities of Brooklyn Park and Brooklyn Center. Of these, 4 participants are now set to transition into permanent positions with both cities.
- For the first time, participants in the Youth Entrepreneurship Program successfully registered their businesses with the State. I continue to provide resources to support their growth and development
- Over 14 months, I organized and executed more than 90 Health on the Go resource and health fairs across various apartment communities in Brooklyn Park, significantly reducing health disparities within these communities
- Health on the Go - My inclusive outreach efforts secured a total of $72,582.54 in funding for incentives and $10,094 in in-kind donations, enabling us to serve over 10,070 residents in Brooklyn Park.
Baking, Volunteering and Gardening
- I have been serving as the Executive Director of the non-profit organization Mujeres Latinas Unidas MN since October 2015.
- I am a board member representing the Latino community on the University of Minnesota’s 10K Families study and research project.
- I volunteer at the food shelf at NorthPoint Clinic
- In my free time, I enjoy baking.
- In my free time, i enjoy gardening
Languages
Spanish
Native or Bilingual
Timeline
Career Pathways Program Manager
City Of Brooklyn Park
09.2023 - Current
Health on the Go, Community Engagement Specialist
City Of Brooklyn Park
01.2022 - 09.2023
General Outreach and Communications Manager
HACER
10.2020 - 07.2022
Detention Deputy
Hennepin County Sheriff's Office
12.2018 - 08.2019
Administrative Assistant, Community Engagement
Hennepin County Sheriff's Office
02.2015 - 12.2018
Case Management Assistant
Hennepin County
05.2012 - 02.2015
Bachelor of Science - Sociology
Universidad La Salle Del Bajio
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