Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Carmen Cage Bingham

Phoenix,AZ

Summary

Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning smart solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Vocational Development Program Supervisor

Phoenix Rescue Mission
05.2024 - Current
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.
  • Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
  • Provided leadership, guidance and support to staff members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Owner/Event Planner

Paisley Reign Creations
01.2009 - Current
  • Event planning, design, and production, liaising with clients, conducting market research, organizing event details, ensuring compliance, and troubleshooting issues.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.

Benefits Coordinator

Cartwright School District #83
10.2022 - 05.2024
  • Administer various employee benefits programs, conduct benefits orientation, maintain filing systems, verify premium statements, coordinate workers' compensation claims, and resolve administrative tasks.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
  • Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
  • Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
  • Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
  • Enhanced employee satisfaction by efficiently administering and managing benefits programs.
  • Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
  • Supported recruitment initiatives by highlighting the value of the company''s comprehensive employee benefits package during interviews and job fairs.
  • Checked employees' benefits enrollment for accuracy and inputted all data into iVisions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Built relationships with vendors to foster quality service delivery.
  • Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
  • Expedited benefit delivery by establishing working relationships with benefit providers.

In School Suspension Teacher

Tolleson Union HS District 214
07.2018 - 10.2022
  • Established rules for a disciplined environment, adapted conflict resolution techniques, developed behavior modification materials, monitored assignments, and ensured student safety.
  • Increased consistency in disciplinary practices across the school by collaborating with colleagues on developing shared expectations for student behavior.
  • Implemented engaging activities designed to teach valuable life skills such as conflict resolution, goal-setting, and decision-making to suspended students.
  • Assisted administration in reviewing suspension cases, making recommendations for further action when necessary.
  • Maintained detailed records of all suspension incidents, providing administrators with accurate data for tracking trends and evaluating program effectiveness.
  • Collaborated with teachers to ensure continuity of learning for suspended students, minimizing disruption to their educational progress.
  • Provided emotional support to suspended students, helping them navigate challenging situations both inside and outside the classroom.
  • Reduced repeat offenses by establishing clear expectations and consequences for student behavior.
  • Fostered a safe and respectful environment by modeling appropriate behavior and enforcing school policies consistently.
  • Facilitated open communication between suspended students and their regular teachers, maintaining strong relationships despite temporary separation from the classroom.
  • Empowered suspended students to take responsibility for their actions by guiding them through self-reflection exercises aimed at identifying areas for improvement.
  • Coordinated efforts with other school staff members to provide comprehensive support services for suspended students, including tutoring, counseling, or mentorship as needed.
  • Developed tailored interventions for students at risk of multiple suspensions, increasing their chances of remaining in school and succeeding academically.
  • Enhanced classroom management by implementing effective disciplinary strategies for in-school suspension students.
  • Helped students explore concepts with engaging, learning-focused activities.

Administrator

Abundant Love Christian Child Development Center
12.2013 - 06.2018
  • Oversaw business management, including HR, recruiting, benefits administration, finances, and ensured staff met state requirements.

Office Administrator

Bradley Academy of Excellence
10.2011 - 08.2013
  • Assisted the principal in planning and managing school activities, supervised staff, and monitored budget development.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Member Services

Southwest Valley Family YMCA
09.2006 - 08.2008
  • Delivered customer service, provided information about YMCA programs, and assisted with member attraction and retention.
  • Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
  • Maintained open lines of communication with both internal stakeholders and external partners, ensuring alignment on goals and objectives related to member services.
  • Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries.
  • Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.

Title and Recording Specialist

Homeland Title & Escrow
06.2003 - 09.2005
  • Ensured titles were clear, processed paperwork, reviewed claims, maintained filing systems, and communicated with customers.

Office Administrator

RIS Paper
09.1999 - 06.2003
  • Oversaw office operations, coordinated appointments, managed filing systems, and worked with HR on policies and onboarding.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Human Resources Generalist

Alternative Living, Inc.
08.1989 - 10.1999
  • Provided health benefits, supported HR processes, maintained records, and supervised staff.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Facilitated criminal background check process for new hires.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Skills

  • Benefits Administration
  • Behavior Management
  • Experience Working with Students
  • Conflict Management
  • Workers' Compensation
  • Business Management
  • Employee Orientation
  • Administrative Experience
  • Management
  • Organizational skills
  • Customer relationship management
  • HIPAA
  • Microsoft Office
  • Analysis skills
  • Accounts Receivable
  • Staff Training
  • Hiring and recruitment knowledge
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Staff Development
  • Document Management
  • Operational leadership

Certification

  • Driver's License, AZ
  • CPR/AED/1st Aid Certified, Expires 04/01/25
  • AZ Fingerprint Level 1, Expires 03/01/30

Additional Information

Security Team (10 years), Church Choir (12 years) and Praise and Worship Team (3 years) with Covenant City Church, Treasurer - PTSA Executive Board with Fine Arts Academy from 2016 to 2019, Recipient of 2017 Volunteer of the Year Award - Fine Arts Academy, Littleton School District, Avondale, AZ, Game Worker - Tolleson High School, Tolleson, AZ

Timeline

Vocational Development Program Supervisor

Phoenix Rescue Mission
05.2024 - Current

Benefits Coordinator

Cartwright School District #83
10.2022 - 05.2024

In School Suspension Teacher

Tolleson Union HS District 214
07.2018 - 10.2022

Administrator

Abundant Love Christian Child Development Center
12.2013 - 06.2018

Office Administrator

Bradley Academy of Excellence
10.2011 - 08.2013

Owner/Event Planner

Paisley Reign Creations
01.2009 - Current

Member Services

Southwest Valley Family YMCA
09.2006 - 08.2008

Title and Recording Specialist

Homeland Title & Escrow
06.2003 - 09.2005

Office Administrator

RIS Paper
09.1999 - 06.2003

Human Resources Generalist

Alternative Living, Inc.
08.1989 - 10.1999

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Carmen Cage Bingham