Carmen Birdsong

· Conducts assessments with participants when they become involved with the program to determine needs and capabilities.

· Works with participants to determine their financial goals and jointly creates action plans to achieve their goals. Attends and actively participates in training, meetings and agency events and activities as assigned.

· Monitors progress of participants and their action plans.

· Maintains statistical information as required for documentation by the operation agency, prepares reports and correspondence as needed.

· Explores and provides information for participants on available community service/resources.

· Serve as an advocate on behalf of participants with other agencies to obtain services to meet their goals.

· Escorts and/or transport family leader and/or child to needed services, as appropriate.

· Assist with locating and supporting primary needs such as housing, food, utility, or other services.

· Works with the participants to help them meet their responsibility to the project.

· Creates, organizes, and maintains case files. Helps plan and deliver meaningful peer engagement activities to asset security and financial independence.

· Human services, Intake processing, Data entry, quality control (audit) files, Proofreading personal documentation.

· Filling out leasing papers properly, which consists of different programs such as Scholar house, Vash, Douglas Park, and Transfer/ Port-Ins. I currently teach Non-Preference Orientation,

· I educate New Family Orientation which consist of Involuntarily Displacement of Physical Violence, Involuntarily Displacement- Government Action, Substandard Housing, Families paying more than 50% of gross income (before deductions) for rent and utilities.

· Homelessness, and previous section 8 participants in the Homeownership program, assisted clients with personal concerns, problem solving, discussion with landlords daily.