Carmen Boone
Los Angeles,CA
Summary
Proactive Production Manager with 13 years of experience in an office environment including interaction with a large customer base. Motivates employees to align performance with company objectives in a fast-paced production environment. Proficient and articulate in workflow management, implementing innovative production strategies, optimizing production and increasing output with hands-on and dedicated approach and professional problem-solver with good relationship-building abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Manager
Hines Reporters
09.2009 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Works with various software programs to create electronic files and CD/DVD creations.
Department Manager of Customer Service - Front End
Lowes Home Improvment
09.2004 - 04.2006
- Identified opportunities and found solutions for continuous improvement.
- Overseen cash deposits.
- Organized and balanced multiple priorities within fast-paced environment.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed returns, overstocking, restocking and inventory control procedures and requirements during scheduled shift.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led, built and developed team for modeling service excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Ralphs Grocery Store
10.2003 - 02.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Intermediate Clerk
Warner Bros
11.1999 - 08.2003
- Insuring timely script changes
- Data Entry
- Processed purchase orders for post production departments on /off studio production lot.
- Carried out day-day-day duties accurately and efficiently.
- Distributed services to all departments and stages
Education
Sales, Merchandising, And Marketing
West Los Angeles College
Culver City, CA09.2004
High School Diploma -
St. Bernard High School
Playa Del Rey, CA06.1998
Skills
- Processing Operations Review
- Processing Oversight
- Production Reports Maintenance
- Distribution Coordination
- Staff Collaboration
- Email Software
- Proficiency In Microsoft Outlook, Excel And Office
- Adobe Systems Adobe Acrobat
- Adobe Systems Adobe Photoshop
- Typing (40wpm)
- Filemaker Pro 7 & 8
- Web Browser Software
- Productivity Management
- Output Improvements
- Equipment Modification
- Active Listening
- Critical Thinking
- Judgment and Decision-Making
- Team Meetings
- Workforce Training
- Complex Problem-Solving
- Total Quality Management
- Quality Control Analysis
- Operate Large-Volume copiers
- Reading Comprehension
- YouTube
- Instructing
- SAP
- Cash Register Systems
- Data Base Entry & Archiving
- Process Phone Orders
- Answer Calls/Emails Relating To Production Inquiries
- Customer Expectations Management
- Information Confidentiality
- Google Drive
- Attention To Detail With An Eye For Accuracy
- Ability To Work With Diverse Population
- Ability to Meet Deadlines
- Ability To Perform Multiple Tasks Simultaneously
- Ability To Respond Effectively To Sensitive Inquiries And Complaints
- Quality Standards
Certification
- Utilities and Construction Training - 7 week course of Summer year of 2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Production Manager
Hines Reporters
09.2009 - Current
Department Manager of Customer Service - Front End
Lowes Home Improvment
09.2004 - 04.2006
Cashier
Ralphs Grocery Store
10.2003 - 02.2004
Intermediate Clerk
Warner Bros
11.1999 - 08.2003
Sales, Merchandising, And Marketing
West Los Angeles College
High School Diploma -
St. Bernard High School
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