Microsoft Office
Carmen Bradley-Campbell
Paralegal, Legal Research
Knoxville,TN
Summary
History of building effective relationships with media, customers and internal stakeholders to effectively improve company image. Well-versed in public relations strategies and reputation management. Professional Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing delicate client and/or customer issues with patience and tact.
Overview
1
1
Certification
Work History
Airline Customer Service Agent
IGT Technologies
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
Medical Insurance Customer Service Call Center
Teleperformance USA
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout process.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Participated in regular team meetings to discuss performance metrics, share insights, and foster collaborative work environment.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Campaign Community Organizer
Organizing For Action (OFA)
- Managed volunteer recruitment, training, and scheduling to ensure effective program delivery.
- Led team meetings fostering a collaborative environment that encouraged creative problem-solving ideas exchange.
- Served as a liaison between the organization and the community, addressing concerns and facilitating communication among various parties.
- Trained new volunteers delivering high-quality consistent support services across all aspects programming.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Conducted regular stakeholder meetings providing progress updates gaining valuable input on program direction.
Corporate Accounts Manager
TN Education Lottery
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Managed vendor relationships to ensure quality service delivery at competitive prices for all contracted services.
- Developed comprehensive risk management strategies to safeguard company assets and minimize potential liabilities.
Conference Planner
Centre at Millennium Park Conference Center
- Led a team to deliver high-end events for corporate and private functions.
- Meticulously maintained event timelines, schedules, and checklists to ensure all tasks were completed on time or ahead of schedule.
- Managed budgets and negotiated contracts to minimize costs while maintaining high-quality experiences for attendees.
- Ensured smooth event operations by anticipating potential challenges and proactively addressing them through contingency planning.
- Coordinated pre-event site inspections showcasing venues'' capabilities to prospective clients leading to new contracts being signed.
- Collaborated with cross-functional teams to ensure seamless execution of all event details.
Marketing Communications Specialist
Girl Scouts of the Appalachian Council
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Promoted solutions-focused campaigns to clients through assessment of their needs, preferences and challenges.
- Developed compelling press releases to secure media coverage for company events and product launches.
- Coordinated public relations efforts, cultivating relationships with key influencers and journalists.
- Created communications and marketing materials to achieve objectives and maintain branding.
Event Sales and Marketing Consultant
The Centre at Millenium Place
- Collaborated with cross-functional teams to develop creative event concepts that met client objectives.
- Gathered post-event feedback from attendees, making necessary adjustments for future events success.
- Negotiated favorable contracts with vendors, resulting in significant cost savings for clients while maintaining high-quality standards.
- Generated leads actively using networking and cold-calling techniques
- Enhanced brand visibility through strategic partnerships with key influencers and media outlets.
- Improved client retention rates through proactive communication and excellent customer service skills.
Education
Bachelor of Arts - Speech & Interpersonal Communication
Hampton University
Hampton, VASkills
Client relations
Customer service
Remote and in office experience
Public Speaking
Teamwork and Collaboration
Problem-Solving
Decision-Making
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Volunteer Experience
- Afro American Historical and Genealogical Society of East Tennessee, Genealogical research group association (local branch), 2020-present, PowerPoint presentation development, zoom and Facebook live.
- STEM parent volunteer, Direct volunteer with kids and parents
- Parent Teacher Association, Officer, and parent volunteer and volunteer coordinator
- MLK community initiative, Co-founder and chairperson, 1998-2001, Developed and implemented community activities to build unity within the community to include: worship service, prayer breakfast, children’s activities, and gala banquet with guest speaker(s)., Annual budget of $75K annually, up to 75% donated and in-kind services.
- All America City Project; Youth Empowerment Summit, Co-Founder, 1998-1999, Member of board of directors., Delivered motivational speech and presentation 'on the fly' on youth leadership and volunteerism., All the 150 teens and tweens in attendance signed up to volunteer through the agencies participating in the event.
Software
Adobe Acrobat
Adobe PDF
GED Match - DNA Analysis
Certification
Paralegal Training - 2024
Timeline
Paralegal Training - 2024
08-2024
Airline Customer Service Agent
IGT Technologies
Medical Insurance Customer Service Call Center
Teleperformance USA
Campaign Community Organizer
Organizing For Action (OFA)
Corporate Accounts Manager
TN Education Lottery
Conference Planner
Centre at Millennium Park Conference Center
Marketing Communications Specialist
Girl Scouts of the Appalachian Council
Event Sales and Marketing Consultant
The Centre at Millenium Place
Bachelor of Arts - Speech & Interpersonal Communication
Hampton University
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