Carmen Brown
Las Vegas
Summary
Dynamic Document Request Specialist with a proven track record at Clark County School District, excelling in student records management and FERPA compliance. Recognized for exceptional attention to detail and outstanding customer service, I effectively streamline documentation processes while fostering collaboration and communication among staff and families.
Overview
26
26
years of professional experience
9
9
Certifications
Work History
Document Request Specialist
Clark County School District
07.2019 - Current
- Process and fulfill online record orders through the Scrib Ordering System, including transcripts, immunization, academic, confidential, and assessment records.
- Review and clean educational and confidential records within the digital archive according to state retention laws.
- Ensure all requests meet FERPA guidelines and district compliance standards.
- Utilize Tracking and Scrib systems for verification, updates, and document delivery.
- Manage a high volume of phone calls, assisting parents, former students, and agencies with professionalism and accuracy.
- Maintain exceptional attention to detail and uphold the confidentiality of all student data.
- Recognized for reliability, integrity, and outstanding customer service.
Elementary School Clerk
Clark County School District
11.2016 - 06.2019
- Registered and withdrew students, ensuring precise enrollment records in Infinite Campus.
- Maintained accurate attendance documentation to support student tracking.
- Provided backup assistance to the office manager and supported the nurse's office as required.
- Prepared detailed reports, schedules, and financial documents for efficient operations.
- Facilitated communication for staff, parents, and district offices to meet documentation needs.
- Received multiple Pride Rock Awards for outstanding dedication and service.
- Earned recommendation letters from both principal and office manager upon departure.
Various Clerical and Office Support Positions
Clark County School District
Las Vegas
10.1999 - 11.2016
- Supported school and district operations with attendance, data entry, and administrative tasks.
- Provided exceptional customer service to staff, students, and families.
- Consistently recognized for teamwork, professionalism, and dependability.
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between staff, students, and parents effectively.
- Processed student enrollment documents and maintained accurate records.
- Assisted in scheduling appointments and managing the school calendar.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Ensured accuracy of data entered into the computer system.
- Answered phone inquiries from students, parents, and staff members.
- Greeted visitors at the front office desk and directed them to appropriate personnel or offices.
- Ordered school supplies when necessary.
- Entered new student information into the database system.
- Scheduled parent-teacher conferences when requested by teachers or parents.
- Provided administrative support to teachers by photocopying materials and creating class rosters.
- Created spreadsheets to track student data such as test scores, absences, and course enrollments.
- Completed daily tasks such as sorting mail and distributing it among faculty members.
Education
Certificate - QuickBooks
College of Southern Nevada
Las Vegas, Nevada, NV01.2019
Graduate -
Southern Nevada Vocational School
Las Vegas, NV06.1999
Skills
- Student records management
- Record verification
- Attention to detail
- Documentation management
- FERPA compliance
- Infinite Campus expertise
- Data entry and archiving
- Educational record retention
- Office administration and communication
- Team leadership and collaboration
- Customer service skills
- Organizational abilities
- QuickBooks expertise
- CPR and first aid certification
Professional References
Available upon request (Recommendation letters from former principals, office managers, and district supervisors available upon request)
Certification
EN101-Enrollment
Timeline
Document Request Specialist
Clark County School District
07.2019 - Current
Elementary School Clerk
Clark County School District
11.2016 - 06.2019
Various Clerical and Office Support Positions
Clark County School District
10.1999 - 11.2016
Certificate - QuickBooks
College of Southern Nevada
Graduate -
Southern Nevada Vocational School