Carmen Burkhead
Summary
Accomplished General Manager with a proven track record at Mandarin Express, enhancing operational efficiency and employee satisfaction. Expert in leadership and team building, adept at fostering customer relationships and implementing cost-saving measures. Achieved consistent revenue growth through strategic planning and effective problem resolution. Skilled in operations management and staff training, ensuring long-term organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Mandarin Express
06.2015 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Leann Chin
06.2011 - 06.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Club Manager
MWR Naval Air Station Goose Creek
05.1996 - 10.2004
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Planned, organized, and coordinated special events and celebrations.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
Food and Beverage Director
Clarion Hotel
10.1996 - 09.2004
- Improved operational efficiency by implementing technology solutions for reservations, order management, and payment processing.
- Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Andrew Hill High
San Jose, CA06-1974
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
Train the Trainor
Supervisor Skills
Food and beverage Costing
Food and Beverage Financials
Certified Alcohol Training
Timeline
General Manager
Mandarin Express
06.2015 - 09.2019
General Manager
Leann Chin
06.2011 - 06.2015
Food and Beverage Director
Clarion Hotel
10.1996 - 09.2004
Club Manager
MWR Naval Air Station Goose Creek
05.1996 - 10.2004
Train the Trainor
Supervisor Skills
Food and beverage Costing
Food and Beverage Financials
Certified Alcohol Training
High School Diploma -
Andrew Hill High
Similar Profiles
Aroup RoyAroup Roy
Grill & BBQ Chef at MANDARIN RESTAURANTGrill & BBQ Chef at MANDARIN RESTAURANT
Sabrina Francheska Fleites HerreraSabrina Francheska Fleites Herrera
Front Desk Agent at Mandarin Oriental Hotel GroupFront Desk Agent at Mandarin Oriental Hotel Group
ManZhen WangManZhen Wang
Assistant at Mandarin Center of St. ThomasAssistant at Mandarin Center of St. Thomas