Carmen Cano
Boynton Beach,FL
Summary
Professional Customer Account Specialist accomplished in managing complex accounts. Extensive experience in handling high volume of inbound and outbound calls from customers. Authorized to work in the US for any employer
Welcoming Client Advisor with multi-year background working in financial institution setting. Adept at selling products and services directly to customers and tackling basic bank transactions.
Overview
12
12
years of professional experience
Work History
Client Advisor
National Debt Relief
Manhattan , NY
11.2023 - Current
- Created marketing materials such as brochures, flyers, emails. to promote products and services.
- Worked closely with senior management team members regarding client relations initiatives.
- Provided technical support when necessary in order to resolve customer queries quickly.
- Analyzed customer data to generate reports on trends and insights.
- Identified opportunities for improvement in customer service processes and procedures.
- Advised clients on product features and benefits best suited for their individual needs.
- Provided customer service to clients, including answering questions and resolving issues.
Billing Specialist
Nyu Langone
Manhattan , NY
07.2022 - 11.2023
- Provided support to other departments within the organization as needed.
- Assisted in developing strategies for improving collections processes.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Implemented new policies related to billing processes when required.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Customer Account Specialist/Inside Sales
Garden Of Life
West Palm Beach, FL
07.2015 - 03.2020
- Answered customers' questions regarding orders, billing and returns., Followed up on communication with accounts to maintain customer engagement
- Built strong relationships with accounts by focusing on exceptional communication
- Methodically resolved active claims by analyzing possible discount violations, Pods, shortages, returns and related advertising
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 80% recovery rate.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Negotiated contract terms and conditions for productive customer and supplier accounts.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Communicated with approximately Number clients daily to understand needs and explain product value.
- Used Software and Software to keep accurate records pertaining to inventory and account notes.
- Set up new customer accounts and updated existing profiles with latest information.
- Responded to customer inquiries and provided detailed account information.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prospected for new customers in target areas or demographics to bring in new business.
Insurance Claims Adjuster/Sales
Nation Safe Drivers
09.2014 - 07.2015
- Earned good a enhance record and built reputation for being on time and ready to work
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Substantiated legitimate claims and denied unjustified claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limit of $Amount and supported successful litigations for advanced issues.
- Negotiated Type settlement agreements to resolve disputes.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
Monitoring Specialist Alarm
Security Networks LLC
06.2013 - 04.2014
- West Palm Performed site evaluations, customer surveys and team audits as part of Beach, FL quality assurance program
- Monitoring Specialist Alarm Delivered software demonstrations to sales prospects and arranged focus
Palm
06.2013 - 04.2014
- Groups to evaluate and support ongoing product development
- Provided excellent service and a mention to customers in face-to-face encounters and through phone conversations
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies
- Beach County FL West Palm Beach, Performed site evaluations, customer surveys and team audits as part of FL quality assurance program.
City Clerk
09.2012 - 06.2013
- Knowledge base for use by other service desk staff and field service staff
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Scanned items quickly to keep lines moving and reduce overall wait time
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Jersey City High School
Skills
- Payment management
- Adjustment posting
- Bill processing
- Billing dispute resolution
- Credit and collections
- MS Office
- General ledger
- Administrative support
- Data Entry
- Sales
- Accounting (10 years)
- Marketing
- Outlook
- Business Development
- Payroll
- Selling Skills
- High-Volume Environments
- Efficient Sales Transactions
- Sales and Marketing
- Analyzing Claims
- Cold Calling
- Account Updating
- Closing Procedures
- Negotiation and Resolution
- Merchandising Proficiency
Timeline
Client Advisor
National Debt Relief
11.2023 - Current
Billing Specialist
Nyu Langone
07.2022 - 11.2023
Customer Account Specialist/Inside Sales
Garden Of Life
07.2015 - 03.2020
Insurance Claims Adjuster/Sales
Nation Safe Drivers
09.2014 - 07.2015
Monitoring Specialist Alarm
Security Networks LLC
06.2013 - 04.2014
Palm
06.2013 - 04.2014
City Clerk
09.2012 - 06.2013
High School Diploma -
Jersey City High School