Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Cantu

Milford,DE

Summary

Enthusiastic salon professional familiar with current hairstyles and cuts. . Professional Salon Manager knowledgeable about budgeting, inventory controls and compliance standards. Hardworking and quick learning professional with excellent administrative and business management abilities. 19 Years of experience in field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Hairstylist

Yankee Clipper
04.2023 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Hair Salon Manager

Ulta Beauty Inc.
08.2019 - 02.2020
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled employee scheduling and coverage needs during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Achieved personal sales goals by upselling products to meet individual needs.

Hair Salon Manager

Holiday Hair
01.2011 - 05.2018
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Promoted business through marketing initiatives and use of social media.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping
  • Oversaw salon employee performance, facility cleanliness, and sales
  • Managed cash flow, business transactions, banking, and accounting processes
  • Coached and trained employees to optimize performance and achieve demanding business objectives
  • Worked to continuously increase salon business through effective sales, service, and operations policies
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
  • Achieved personal sales goals by upselling products to meet individual needs
  • Handled employee scheduling and coverage needs during business hours
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development

Hairstylist

Holiday Hair
08.2005 - 01.2011
  • Demonstrated thorough knowledge of all salon products and services.
  • Increased revenue through effective customer service and inventory management.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Educated customers on products to maximize benefits.
  • Styled hair for special events and occasions.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.

Education

Licensed - Cosmetologist

Pressley Beauty School
Dover, DE
05.2005

High School Diploma -

Milford Senior High School
Milford, DE
06.2000

Skills

  • Customer Service
  • Client Satisfaction
  • Employee Retention
  • Time Management
  • Salon Management
  • Cleanliness and Sanitation
  • Corporate Social Responsibility
  • Problem-Solving Skills
  • Staff Collaboration
  • Conflict Mediation
  • Recruitment and Hiring
  • Salon Retail Sales

Certification

  • Licensed Cosmetologist - 5/2005-current

Languages

Spanish
Native or Bilingual

Timeline

Hairstylist

Yankee Clipper
04.2023 - Current

Hair Salon Manager

Ulta Beauty Inc.
08.2019 - 02.2020

Hair Salon Manager

Holiday Hair
01.2011 - 05.2018

Hairstylist

Holiday Hair
08.2005 - 01.2011

Licensed - Cosmetologist

Pressley Beauty School

High School Diploma -

Milford Senior High School
Carmen Cantu