Carmen Cantu
Miramar,FL
Summary
Experienced recovery professional with strong background in peer support and mental health services. Known for effective team collaboration and delivering impactful results. Skilled in crisis intervention, advocacy, and motivational interviewing. Adaptable and reliable, ensuring high standards are consistently met.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Peer Recovery Specialist
Westcare/The Village South
09.2018 - Current
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Document one-to-one sessions, telephone calls and/or visits with families/individuals to reflect their supportive role.
- Assist individuals to develop a Wellness Recovery Action Plan when needed.
- Assist individuals to identify and build natural supports as well as self-advocacy and self-efficacy skills.
- Increased client engagement with treatment programs by facilitating group sessions and workshops.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery.
Dispatcher/Customer Service
Blue Jay Trucking & Transit Corp
03.2018 - Current
- Respond to all messages left overnight
- Check all email accounts from the night before
- Prepare daily work and run schedules
- Receive or prepare work orders
- Enter and dispatch work orders
- Schedule and dispatch multiple technicians, in multiple trades to appropriate locations, according to customer requests, specifications, or needs, using text, email and or office telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service calls and part installations
- Locate qualifying and recruiting vendors in response to our client needs
- Arrange for necessary repairs to restore service and schedules
- Verifying Field Technicians scheduled time and date of the work
- Closing all service calls in the system when work is complete
- Update customer web based portals
- Acquire necessary materials in order to fully complete the job
- Answer phones, handle customer complaints and issues
- Act on all incoming faxes
- Relay work orders, messages, or information to or from technicians
- Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
Lead Behavioral Tech/Office Manager
International Recovery Center
09.2016 - 02.2018
- Provide crisis interventions as need arises and implement appropriate directions under general guidelines in day to day and emergency situations
- Manage daily environmental responsibilities of patients/residents; monitor environment for adherence to established health and cost containment standards; manage and monitor the security, safety and overall activities
- Assists in performing thorough searches of dorms and common areas periodically for paraphernalia, illegal items, and contraband
- Assist in communicating with Program Directors and Coordinators regarding consumers leaving treatment, injuries, or major infractions of rules, including acts of violence and drug use
- Utilize positive reinforcement and antecedent modification to increase appropriate behaviors over time
- Employee scheduling and payroll
Supervisor/Crew leader
Reliant Inventory
03.2012 - 09.2013
- Equipment set up for inventory assessment
- Planogram management to facilitate time effectiveness
- Client services to ensure satisfaction with employee performance
Shipping & Receiving Supervisor/Sales Associate
Diamond Edge
11.2007 - 05.2009
- Invoice processing and data entry
- Developed and updated spread sheets related to contract accounting
- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Submits orders by referring to price lists and product literature
- Sort, counts, package, label, insure, unpack, and log inventory which is shipped
- Inventory checking and merchandise examination to reorder and/replenish
- Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
Education
High school equivalent -
Miami Dade
Miami, FL11.2017
Skills
- Paychex
- 10-Key
- Scheduling
- Accounts Receivable
- Data Entry
- Customer Service
- Kipu
- Recovery planning
- Mental health awareness
- Investigation techniques
- Body language expertise
- Peer support
Certification
CPR, 01/01/17, 01/31/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Timeline
Peer Recovery Specialist
Westcare/The Village South
09.2018 - Current
Dispatcher/Customer Service
Blue Jay Trucking & Transit Corp
03.2018 - Current
Lead Behavioral Tech/Office Manager
International Recovery Center
09.2016 - 02.2018
Supervisor/Crew leader
Reliant Inventory
03.2012 - 09.2013
Shipping & Receiving Supervisor/Sales Associate
Diamond Edge
11.2007 - 05.2009
CPR, 01/01/17, 01/31/19
High school equivalent -
Miami Dade
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